Assistant Manager, INTE (Application Support - Core Banking) at African Export-Import Bank (Afreximbank)

Reference Number: FDSBLR004
Location: Cairo, Egypt

Responsibilities

• Functional support of the Core Banking system and interdependent interfaces.
• Configuration, patches, update, and upgrade management of the Core Banking system.
• Manage and support integration of the Core Banking system with other interconnected applications.
• Provide business analysis and requirements gathering support for end-users.
• Draft and Implement the IT Disaster Recovery Plan in collaboration with the IT team. 
• Ensure that Core Banking Application, tools, and data are available on the disaster recovery site at any time required.
• Document any necessary procedure related to Core Banking application for reference.
• Anticipates Core Banking application problems and implement preventive measures.
• Investigate and install enhancements and operating procedures that optimize Core Banking application availability.
• Develop management information reports and dashboard using business objects, crystal report and other applicable tools.
• Design and manage data warehouse applications and tools.
• Manage Service Level Agreement (SLA) with application service providers.
• Actively manage the timely resolution of outstanding defects or issues impacting the business.
• Support the preparation of key presentations, strategy documentation and other documents..
• Handle and implement requests for application customizations.
• Provide end-user training.
• Investigate user problems, identify root cause, determine possible solutions, test, and implement solutions.
• Any other duties as may be assigned by management.

Requirements
Qualification and Skills:

• Bachelor's Degree in Computer Science, Information Technology or other relevant degree from a recognized University, a master’s degree in a relevant field or a recognized professional qualification in lieu.
• Minimum of 7 years experience in Core Banking support & configuration management in a modern international ICT environment.
• Implementation and management experience of Core Banking Software (Finacle particularly) very desirable.
• Demonstrated expertise in managing banking application support processes including application defect management.
• Demonstrated expertise in Solution architecture and system development life cycle.
• Strong analytical and problem-solving skills.
• Working knowledge of system testing.
• Ability to develop customized software applications from functional specification.
• Knowledge of Agile development framework.
• Demonstrated experience in software application implementation.
• Demonstrated experience in managing service level agreement with application service providers.
• Knowledge of business reporting tools such as business object, crystal report and reporting writing.
• Ability to communicate and function in a culturally diverse and change oriented setting.
• Excellent verbal and written communication skills in English. Knowledge of the Bank's other working languages is an added advantage.
• Willingness to travel and to work long hours where required to achieve the Bank's objectives.

Contractual information

• Permanent
• Willing and able to relocate to Cairo
• Suitably qualified candidates from all African nationalities are encouraged to apply.

Interested and qualified candidates should send their CV to "Fabio" at: fdasilvafaria@caglobalint.com using the Job Title as the subject of the mail.

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