Assistant Manager, Information Technology Application Support (Treasury and Credit) at African Export-Import Bank (Afreximbank)

Reference ID: LJBLR-AMIT-0022

Job Nature & Scope

• IT Application Support (Treasury and Credit) – Qualified Professional plays a crucial role in supporting business applications of the Bank.
• The role will provide functional support and configuration management of the Bank’s software applications in line with business Service Level Agreements (SLA).
• The responsibilities of the role also include facilitating seamless integration with other interdependent software applications, business analysis and requirements gathering, application testing, report development, training of end users and management of service level agreements with application vendors.

Key Responsibilities

• Functional support of application systems particularly Treasury & Credit applications as well as interdependent interfaces
• Configuration, patches, update, and upgrade management of the application systems
• Manage and support integration of application systems with other interconnected solutionsProvide business analysis and requirements gathering support for end-users
• Draft and Implement the IT Disaster Recovery Plan in collaboration with the IT team. Ensure that application, tools, and data are available on the disaster recovery site at any time required
• Document any necessary procedure related to software application maintenance for reference
• Anticipates application systems problems and implement preventive measures.
• Investigate and install enhancements and operating procedures that optimize application systems availability
• Develop management information reports and dashboard using visualization tools
• Design and manage data warehouse applications and tools
• Manage Service Level Agreement (SLA) with application service providers
• Actively manage the timely resolution of outstanding defects or issues impacting the business
• Support the preparation of key presentations, strategy documentation and other documents
• Handle and implement requests for application customizations
• Provide end-user training
• Investigate user problems, identify root cause, determine possible solutions, test, and implement solutions
• Any other duties as may be assigned by management

Compliance Responsibilities:

• Understand and adhere to the Bank’s AML, Regulatory and Conduct Compliance policies and procedures.
• Report any suspicious or non-compliant activities or matters relating to the Bank’s staff or the customers to the Compliance Department.
• Complete the Annual Compliance Training/Assessment.
• Screen and identify adverse reports and potential compliance concerns regarding the Bank’s vendors, that may impact the Bank’s relationship with vendors and other business relationships.
• Refer any compliance related concerns about any vendor or business relationship to the Director of Compliance.
• Facilitate the onboarding and update of KYC information on vendors.

Qualification and Experience

• Bachelor's Degree in Computer Science, Information Technology or other relevant degree from a recognized University, a Master’s degree in a relevant field or a recognized professional qualification in lieu.
• Minimum of 7 years’ experience in application systems support & configuration management (particularly Calypso) in a modern international ICT environment.

Technical Competencies:

• Implementation and management experience of application systems (Calypso particularly) very desirable.
• Demonstrated expertise in managing banking application support processes including application defect management
• Demonstrated expertise in Solution architecture and system development life cycle
• Strong analytical and problem-solving skills
• Working knowledge of system testing
• Ability to develop customized software applications from functional specification
• Knowledge of Agile development framework
• Demonstrated experience in software application implementation
• Demonstrated experience in managing service level agreement with application service providers
• Knowledge of business reporting tools such as Tableau and Microsoft Power BI
• Ability to communicate and function in a culturally diverse and change oriented setting.
• Excellent verbal and written communication skills in English. Knowledge of the Bank’s other working languages is an added advantage
• Willingness to travel and to work long hours where required to achieve the Bank’s objectives

Proficiency:

• Professional in training with relevant professional / technical qualification in their field and have additional in-depth relevant work experience.
• Is comfortable with managing or supervising people and assisting in the management of projects within their remit.
• As part of their role may communicate directly with clients.
• May have responsibility to support with handling complex information or make decisions that impact the tasks and activities of others.

Leadership:

• Comfortable supervising and overseeing junior members of staff where required to support the delivery of projects within their remit.
• The ability to communicate effectively and collaborate with others to influence internal and external stakeholders.
• Ability to articulate their vision and expectations clearly to their team and supports in preparing and delivering training programmes to junior members of staff.

Interpersonal Skills:

• Builds and maintains effective working relationships with peers, related teams, and external counterparts to support project outcomes.
• May directly input into decisions at functional level drawing from professional experience.
• Identifies tasks, shares relevant knowledge and provides direction to foster growth and development of team members.

Problem Solving & Business Impact:

• Solves non-routine problems based on the analysis of multiple data sources, identification of trends and range of technical knowledge gained from more extensive experience.
• Supports business impact at a function-level by contributing to initiatives that support functional proficiency and (in some cases) wider business’ growth and competitive advantage.

Supporting Afreximbank Mandate:

• Has a good understanding of Afreximbank Group’s products and services and how own area fits within the wider function to achieve Afreximbank’s values and mission.
• Understands the political, economic and trade landscape in which Afreximbank Group operates and is able to hold conversations internally and with external counterparts.
• Proactively keeps abreast of historical and current affairs and developments on the Continent and the African diaspora, and shares information with more junior colleagues.

Behavioural Competencies:

• Commitment to Africa and supporting the emancipation and empowerment of Africans
• Uncompromising integrity
• Passion for Learning and Drive
• Teamwork
• Trust and Respect for the Individual
• Innovation, Excellence and Flexibility
• Professionalism and Responsiveness

Benefits and Contractual information:

• Permanent
• Willing and able to relocate to Cairo, Egypt
• Suitably qualified candidates are encouraged to apply.