Assistant Manager, Benefits and Claims at AIICO Insurance

• Responsible for leading the surrender, policy loan and partial withdrawal within the department. operational efficiency across the department.

ROLE COMPLEXITY

• Plan and carry out sequential projects while considering contingencies and alternatives

FUNCTIONS & RESPONSIBILITIES

• Lead surrender, policy loan and partial withdrawal team
• Operational efficiency across the department to ensure Turnaround Times are met
• Ensure surrender rates are reduced by 30%
• Operational tasks
• SOP Review and update
• KPI Metrics for Claims Tracking
• Loan recovery
• NPF Withdrawal

CORE COMPETENCIES

• Communication
• Avid learner
• Flexibility and adaptability
• Interpersonal skills
• Leadership skills
• Problem-solving skills
• Team building
• Emotional Intelligence
• Time management
• Commitment to excellence
• Career focus

FUNCTIONAL COMPETENCIES

• Informational Management
• Training
• Performance Evaluation
• Numerical skill
• Attending seminars and conferences

QUALIFICATIONS

• HND/B.Sc. in Insurance or related Social Sciences field with a minimum of upper credit and second-class upper honours, respectively.
• M.Sc. or MBA would be an added advantage.
• Professional Certification (ACIIN or ACII) would also be an added advantage .
• 2-5 years of relevant experience.