Assistant IT Officer (NYSC) at Agro Preciso Ltd

Key Responsibilities

• Respond promptly to helpdesk tickets and user inquiries (hardware, software, network).
• Troubleshoot desktop, laptop, printer, and mobile device issues.
• Escalate complex problems to senior IT staff as needed.
• Assist in monitoring network performance, resolving connectivity issues, and maintaining Wi-Fi access points.
• Perform routine server and workstation health checks, including backups and antivirus updates.
• Install, configure, and update approved software applications.
• Maintain accurate records of software licenses and ensure compliance.
• Track IT assets—computers, peripherals, and accessories—in an asset management system.
• Create, modify, and deactivate user accounts in Active Directory and other platforms.
• Manage permissions and group memberships according to company policy.

Education & Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, or related field.
• 0 - 1 year work experience.

Technical Skills:

• Windows and macOS desktop environments
• Basic networking (TCP/IP, DNS, DHCP)
• Familiarity with Active Directory and Office 365.

Soft Skills:

• Strong communication and customer-service orientation
• Analytical problem-solving and attention to detail
• Ability to work both independently and collaboratively in a team environment.