Assistant Director, Technical at Ambrose Alli University

Main Duties

• ICT Support - Deliver effective and efficient support for all University staff and students, including hardware and software installs, troubleshooting and system configuration assistance to ensure compliance with University operational requirements and relevant ICT regulations.
• Research and find technical solutions to a wide range of problems in a heterogeneous ICT landscape.
• Initiate investigations into ICT security incidents; analyzing basic logs and processes.
• Hardware and software deployment of college owned and operated equipment – including staff or Academic terminals, printers and publicly accessible PCs.
• Network support to all staff and students in the University environment.
• End user support and deployment of network telecommunication devices (VOIP)
• Responsibility for reviewing, updating Group Policy & Active Directory objects in relation to end users and their devices.
• Maintain and support audio-visual equipment (and users) of the University’s meeting rooms.

IT Infrastructure:

• Hardware and software setup for University terminals – in addition to acting as an administrator for those terminals.
• Support the maintenance, testing and (if necessary) implementation of aspects of the University’s Disaster Recovery plans.
• Support the creation and deployment of secure services in a Virtual Infrastructure environment to the standards set out in the University’s ICT procedures and policy documents.
• Manage, monitor and remediate end user security issues and needs using tools such as Sophos Central and Central Encryption services.
• Monitor, manage or escalate end user issues and requests regarding Firewall.
• Aid in the development of a reliable and secure ICT Infrastructure
• Other infrastructure roles as required by the ICT Infrastructure Officer.
• And any other duties that may be assigned to you by the Director and the University Management

Person Specification

• Sound working knowledge of all Microsoft operating systems and Office 365 products.
• Significant Experience with Apple OS and iOS operating systems.
• Good communication skills, including the ability to provide clear explanations, both in person and on the phone, of technical aspects in plain language understandable by all.
• IT Security Tools (Anti-virus/Device Encryption/Group Policy Use).
• Sound working knowledge of networking concepts such as IP, DHCP, DNS. •
• The ability to interact effectively with staff at all levels in a calm professional and helpful manner
• Experience with printer management and support.
• An understanding of the importance of and the ability to provide excellent customer service.
• An eye for detail in satisfying customer requests fully.
• An aptitude and tenacity for problem solving
• Experience with a security patch management system 4 Desirable
• SharePoint or MS Flow skills (or a desire to learn them)
• Network administration experience
• The ability to prioritize work effectively while working under pressure
• Ability to work as part of a team as well work independently managing customer expectations, development timetables and feedback.

Salary and Condition of Service
The salary and conditions of service are as applicable in other Nigeria Universities and as may be determined from time to time by Edo State Government through the Governing Council.