Assistant Branch Supervisor at Ifitness Center Ltd

Location: Lekki Peninsula, Lagos

Details

• As the Assistant Branch Supervisor, you will be responsible for ensuring your branch meets the service level standards of the organization while helping to drive staff towards meeting the branch target.

Duties include:

• Developing and sustaining long-lasting relationships with customers.
• Answering customers' questions and escalating complex issues to the relevant departments as needed.
• Developing in-depth knowledge of company products.
• Maintaining an accurate record of all sales
• Ensure prompt resolution of customer complaints
• Supervise branch staff
• Answer all prospect and customer questions accurately; prioritize and/or escalate prospect and customer questions as needed
• Liaise with the Branch Supervisor for equipment repair and maintenance
• Inform leads and customers of current promotions and discounts
• Maintain positive business and customer relationships in the effort to extend the customer lifetime value

Requirements
For the Assistant Branch Supervisor role we need someone who has:

• Minimum of 3 years in Sales/Customer Service, preferably in Hospitality.
• Up to 2 years of leading a team.
• Excellent negotiation and consultative sales skills.
• Exceptional customer service skills.
• Excellent interpersonal communication skills, both verbal and written
• Ability to manage a branch facility, in relation to the organization's look and feel standard.
• Excellent interpersonal skills.
• Strong analytical and problem-solving skills. Ability to quickly escalate/resolve problems that may affect branch operations or create poor customer experience