Assistant Branch Operations Manager (ABOM) at Ifitness Center Ltd

Nature & Scope of Position:

Assist in Overseeing the operational efficiency of a branch.

Key Responsibility:

• Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.
• Improve operational management systems, processes, and best practices.
• Ensures area processes remain legally compliant.
• Formulate and execute area operational objectives.
• Examine financial data and use them to improve profitability.
• Ensure all targets of the area/region are met.
• Perform quality controls and monitoring activities
• Supervise and mentor staff operation

Qualification & Experience:

• BSc/HND in any social science or equivalent course.
• Minimum of 3 years in Operations/Sale Customer Service, preferably in the following sectors: Hospitality and Insurance, Fitness Industry, Hospitality/Hotels, exceptional Restaurants etc
• At least 2 years leading teams.
• Exceptional customer service & Problem-solving skills.
• Excellent interpersonal communication skills, both verbal and written
• Ability to manage a cluster of branch facilities, in relation to the organization’s look and feel standard.
• Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management. Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.
• Strong analytical and problem-solving skills. Ability to quickly escalate/resolve problems that may affect branch operations or create a poor customer experience.

Skill Requirements:

• Executive Presence- Poise, Professional Etiquette, Public Speaking, Confidence & Assertiveness,
• Problem-Solving - Conflict & Confrontation Management
• Ownership Mindset – Owner/Operator Mentality
• Financial Acumen: the ability to understand and interpret financial statements and ratios.
• Coaching Skills: Ability to grow and manage people.
• Managing Up: the ability to have tough conversations with management and hold people accountable.
• Demonstrated experience of 3 years as a Branch Manager or General Manager in the Fitness Industry, Hospitality/Hotels, or exceptional Restaurants,

Compensation: Monthly Net Salary: N150,000.00 above