Area Technical Officer-Nasarawa at Airtel

Day to day management of all Zonal Network Operrations & Maintenance Strategic Partners(SPs) to deliver optimal availability and QoS:

• Support the Operational Interface to both internal and external stakeholders especially Commercial teams to ensure customer issues are resolved within acceptable KPIs.
• Track Special events calendar with ZBM and Marketing functions and ensure best in class service during special events within Zone. 
• Tracking Zone Network performance (Various KPIs and Network Availability).
• Support Periodic audit of all Transmission, Core and Radio Network and preventive maintenance schedule audit.
• Ensure that special task/project required by HQ Technical is carried out in the Zone. 
• Closely working with E//MS Team to develop processes to prevent/reduce network failures.
• Tracking and ensuring that Colo Partners deliver on SLAs.
• Ensure SAQ activity is up to date (Rental renewal and lease payments with Zonal Finance.

Prepare and manage the annual Zonal operating plans OPEX (AOPs) for all the active and passive network systems in Airtel Nigeria (Financial):

• Direct Annual Zonal Operating Plan compilation for Airtel Nigeria Networks.
• Direct achievement of Annual Zonal Operating Plan targets and all local and group Operating Expenditure saving initiatives to ensure optimization of all network investments.
• Ensure Key focus on recurring Operating Expenditure.

Drive the end-to-end process documentation, implementation and compliance to processes, procedures and policies to ensure seamless operations across all SP(Process Management):

• Institute service level agreement measurement methodology to ensure all SPs are accurately measured, rewarded and penalized accordingly.
• Identify, document and implement pertinent processes procedures and policies that will continually improve operational efficiency.
• To ensure that all network facilities are maintained in adherence to global best practices.

Regulatory Compliance:

• Ensure that all activities of Operations and Maintenance in the Zone adhere to corresponding regulatory requirements in daily operations.

Partner Management:

• Ensure all processes for effective management of Partners. 
• Ensuring that Zonal SP requirements receive the necessary support from both the network local and central teams.

Qualifications

• Five to ten (5-10) years of varied experience in operation and maintenance in the Telecom industry.
• Three to Five (3-5) years managerial/Supervisory experience in a GSM/mobile company.
• Bachelor of Electrical /Electronic Engineering or Telecoms master's degree in engineering a plus)
•  Sound knowledge of Mobile Network O&M.
• Analytical and Presentation skills.
• Strategic negotiation skills.
• Entrepreneurial disposition in decision making and managing resources.
• Logical decision-making abilities.
• Flexible and dedicated.
• Ability to innovate and deliver value to business.
• Ability to manage an outsourcing partner to effectively deliver on service level agreements.
• Ability to motivate and lead both internal and external partners.
• Impeccable integrity and character.
• Go-getter.
• Communication Skills.
• Cost, process and automation Innovation.