Area Operations Manager at EduBulb Consulting

Responsibilities

• Ensure area operations are carried on in an appropriate, cost-effective, and efficient manner.
• Improve operational management systems, processes, and best practices.
• Ensure area processes remain legally compliant.
• Formulate and execute area operational objectives.
• Examine financial data and use them to improve profitability.
• Ensure all targets of the area/region are met.
• Perform quality controls and monitoring activities.
• Supervise and mentor staff

Requirements

• Interested candidates should possess a Bachelor's Degree, HND / Master's Degree
• Minimum of 7 years in Operations/Sale Customer Service, preferably in the following sectors: Hospitality, Retail, and Insurance
• At least 7 years leading teams.
• Experience in leading high end retail businesses (added advantage)
• Proven track record of achieving operational efficiency.
• Exceptional customer service & Problem-solving skills.
• Excellent interpersonal communication skills, both verbal and written
• Ability to manage a cluster of branch facilities, in relation to the organization’s look and feel standard.
• Excellent interpersonal skills. Ability to positively engage customers and implement directives/policies/processes as expected by management. Coupled with the ability to galvanize the branch team and ensure compliance with policies and procedures.
• Strong analytical skills
• Ability to quickly escalate/resolve problems that may affect branch operations or create poor customer experience.