Aquarium Business Assistant at Resource Intermediaries Limited

Role Summary

• The Aquarium Business Assistant plays a critical role in ensuring smooth operations of client aquariums and showroom aquatic facilities.
• This individual supports both service delivery and customer engagement,balancing aquatic care with business responsiveness.
• The ideal candidate must demonstrate attention to detail, a strong work ethic, and a flair for communication, while taking pride in maintaining aquatic life to the highest standards.

Key Responsibilities
Aquatic Facility & Client Maintenance:

• Maintain aquarium tanks at both the showroom and client locations, ensuring pristine cleanliness and proper water chemistry.
• Conduct routine water changes, equipment inspections, and health checks for both freshwater and saltwater species.
• Identify, treat, and monitor sick fish, ensuring swift response and proactive care.
• Prepare aquarium bowls, tanks, and accessories for dispatch in line with scheduled client orders.
• Ensure the showroom reflects excellent aquatic standards—clean, lively, and fully operational.

Customer Engagement & Service:

• Attend scheduled client maintenance visits, delivering service that exceeds expectations.
• Educate customers on fish care best practices, basic troubleshooting, and aquarium upkeep.
• Address customer inquiries, relay feedback and complaints, and follow through until resolution.
• Support client acquisition and retention through friendly engagement and product knowledge.

Inventory & Quality Assurance:

• Monitor aquarium inventory, ensuring essential tools, fish feed, and tank accessories are available.
• Implement quality control procedures across tanks, equipment, and maintenance protocols.
• Track equipment maintenance schedules to avoid service gaps or aquarium failure.

Learning & Research:

• Actively engage in fishery trends, aquarium technologies, and species-specific research.
• Stay informed on aquatic innovations and apply findings to improve service delivery.

Qualifications & Requirements

• OND, HND, or B.Sc. in any discipline.
• 1 – 3 years of experience in aquarium care, aquatic maintenance, or customer support roles.
• Strong communication and interpersonal skills.
• Highly observant, disciplined, and proactive with good time management.
• Smart appearance with a problem-solving mindset.
• Confidence, honesty, and a strong sense of responsibility.
• Passion for aquatic life and client engagement is essential.