Applications Manager at UAC

Applications Manager

UAC Foods Limited operating in the food sector of the economy is a leading producer of snacks, beverages, and ice cream. Our brands include Gala Sausage Roll, Funtime Coconut Chips, Groundnut chips, SWAN Natural Spring Water and Supreme Ice Cream.

We are seeking to hire an Applications Manager

Job Summary

Responsible for supporting the technical/functional development of SAP HANA in addition to end user support in collaboration with SMEs in each function and external consultants where necessary.

Also, responsible for managing software applications, systems upgrades and associated network and hardware installations.

You will be accountable for

Service Management

• Drive internal and third-party service review meetings covering performance, service improvements, quality, and processes.
• Maintaining end-to-end accountability for customer satisfaction
• Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and provide on-time resolution.
• Stakeholders’ management to define business requirements and systems goals and identify and resolve business systems issues.
• Provides support, assistance, and training to users.
• Ensures compatibility and interoperability of in-house computing systems.
• Reviews and analyses the effectiveness and efficiency of existing systems and develop strategies for improving or further leveraging these systems
• Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion

Technical Perception

• Creates systems models, specifications, diagrams, and charts to provide direction to application developers.
• Oversee use of Solution Manager for change management and ensuring alignment of technical changes with business requirements
• Coordinates and performs in-depth tests, including end-user reviews, for modified and new systems(interfaces)
• Conducts research on software products to justify recommendations and to support purchasing efforts.
• Work with the Infrastructure Manager and vendors to provide adequate security for software in cloud and desktop environment.
• Provides support for difficult and complex system environments.

Performance & Quality

• Responsible for enhancement in systems (SAP HANA or any other business system).
• Customizing the respective business area and making sure the system reacts in the manner according to the constraints of the requested user case.
• Provides support for difficult and complex system environments.
• Take responsibility for project budgets and ensure meeting targets on scope, quality, and costs
• Provide subject matter experience (S/4HANA) and implementation skills for S/4HANA solutions.
• Responsible for all tests and approvals required in test environment before any implementation in production environment

Empowerment & thought leadership

• Exercise sound judgment and make clear decisions on project issues, managing customer relationships, delivering value, providing leadership and guidance to direct reports, and partnering with peer team members
• Synthesize and communicate project and business issues on an on-going basis, manage the group’s awareness of changes, modifications, updates, or any task that will be of business value to users.

Analytical & Decision-Making Responsibilities

• Must be able to work within a matrix organization – balancing the needs of the customer against business initiatives and goals
• Develop and maintain strong working relationships with key customers at all levels to understand their business drivers and propose and deliver appropriate technical solutions
• Must be able to identify appropriate product/service offerings to meet the customers’ needs
• Must make decisions, such as prioritize relationships to develop, negotiate with customers and overcome obstacles
• Effective team Management to deliver projects in alignment with customer needs with transparency to IT Services and customer stakeholders.
• Identify, manage, and resolve complex issues, preventing escalations, where possible
• Manage, negotiate, and resolve incidents or requests effectively.
• Create an open, honest, accountable, and collaborative team environment

Requirements

The ideal candidate will possess

• A Bachelor’s degree or HND Computer Science, Information Management, or any other IT related discipline, and must have completed the NYSC program
• Minimum of 8 years’ experience in ERP Administration (SAP) and other business applications like CRM, Sales Automation and so on.
• Extensive technical and functional knowledge & experience on SAP Modules and services; in-depth knowledge on S/4 HANA
• Application Support Management, Project Management & Change management experience
• Excellent customer service, team player and has a CAN-DO attitude
• Basic network administration and database administration skills
• Excellent communication, negotiation skills and able to communicate well at all levels both within and outside UFL.
• Organisational and problem- solving skills