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  • Posted: Nov 5, 2021
    Deadline: Nov 30, 2021
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  • We are a fast paced business management solutions firm with an array of value offerings to Corporate organisations. We work in all major sectors of the economy engaging highly trained and sector-experienced Consultants. Willers Solutions Limited is an indigenous firm with cutting edge value proposition geared towards value maximisation. Our focus is on cr...
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    Application Support Specialist

    Objective         He/she will be responsible for first level support at a client site, to manage and maintain critical application, system related issues, and manage customer’s expectation.

    Core Working

    Relationships    Managing Director SES, C.O.O (SRBL/SES), Security Solutions Architect, IT Department.

    ACCOUNTABILITIES (RESPONSIBILITIES)

    • Provide On-site support to customers for the iMatch Fraud Management System.
    • Give weekly reports on task and activities assigned.
    • Login support calls/requests on the Oddo application.
    • Create tickets and follow up on them for support related issues on the iMatch Tickets/Support System.
    • Assist with office internal IT related issues/activities which includes Network troubleshooting, staff helpdesk, and upkeep of the server room.
    • Assist with documentation/attend to correspondence, I.e., internal memo, letters, etc.
    • Participate in the organization’s brainstorming session for next generation technologies. – USSD ON PoS, QR CODE ON PoS, KIOSK SELF-SERVICE, & SES SOCIAL MEDIA.
    • Project documentation and File management.
    • Project Tracking and Correspondent, and Reporting.
    • Pre-sales activities and Presentation of application solutions.
    • Proposal writing and business opportunity scoping.
    • Database platform management (SQL or Oracle, entry level skill set, advance skill set is a pulse)
    • Execute task/responsibilities without been micro-managed.
    • Engaged customers where necessary.

    REQUIREMENTS

    • Bachelor’s degree in a relevant field from a reputable institution (post NYSC).
    • Possess good system administrator skill and hands on experience.
    • Basic Knowledge on Computer Programming Language.
    • Basic Knowledge on database application.
    • Good writing and communication skills.
    • Good reporting skills.
    • Possess a good team player spirit.
    • Ability to learn and explore opportunities.
    • Please note that the candidates with the following skill sets will be more welcomed.
    • IT Service Management.
    • Data Analytics.
    • Social Media Management.

    Method of Application

    Interested and qualified candidates should forward their CV to: [email protected] using the position as subject of email.

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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