Application Support Specialist at Willers Solutions

Objective         He/she will be responsible for first level support at a client site, to manage and maintain critical application, system related issues, and manage customer’s expectation.

Core Working

Relationships    Managing Director SES, C.O.O (SRBL/SES), Security Solutions Architect, IT Department.

ACCOUNTABILITIES (RESPONSIBILITIES)

• Provide On-site support to customers for the iMatch Fraud Management System.
• Give weekly reports on task and activities assigned.
• Login support calls/requests on the Oddo application.
• Create tickets and follow up on them for support related issues on the iMatch Tickets/Support System.
• Assist with office internal IT related issues/activities which includes Network troubleshooting, staff helpdesk, and upkeep of the server room.
• Assist with documentation/attend to correspondence, I.e., internal memo, letters, etc.
• Participate in the organization’s brainstorming session for next generation technologies. – USSD ON PoS, QR CODE ON PoS, KIOSK SELF-SERVICE, & SES SOCIAL MEDIA.
• Project documentation and File management.
• Project Tracking and Correspondent, and Reporting.
• Pre-sales activities and Presentation of application solutions.
• Proposal writing and business opportunity scoping.
• Database platform management (SQL or Oracle, entry level skill set, advance skill set is a pulse)
• Execute task/responsibilities without been micro-managed.
• Engaged customers where necessary.

REQUIREMENTS

• Bachelor’s degree in a relevant field from a reputable institution (post NYSC).
• Possess good system administrator skill and hands on experience.
• Basic Knowledge on Computer Programming Language.
• Basic Knowledge on database application.
• Good writing and communication skills.
• Good reporting skills.
• Possess a good team player spirit.
• Ability to learn and explore opportunities.
• Please note that the candidates with the following skill sets will be more welcomed.
• IT Service Management.
• Data Analytics.
• Social Media Management.