Application Support Specialist at Structured Energy Systems Limited

Responsibilities

• Provide On-site support to customers for the iMatch Fraud Management System.
• Give weekly reports on task and activities assigned.
• Login support calls/requests on the Oddo application.
• Create tickets and follow up on them for support related issues on the iMatch Tickets/Support System.
• Assist with office internal IT related issues/activities which includes Network troubleshooting, staff helpdesk, and upkeep of the server room.
• Assist with documentation/attend to correspondence, I.e., internal memo, letters, etc.
• Participate in the organization’s brainstorming session for next generation technologies. – USSD ON PoS, QR CODE ON PoS, KIOSK SELF-SERVICE, & SES SOCIAL MEDIA.
• Project documentation and File management.
• Project Tracking and Correspondent, and Reporting.
• Pre-sales activities and Presentation of application solutions.
• Proposal writing and business opportunity scoping.
• Database platform management (SQL or Oracle, entry level skill set, advance skill set is a pulse)
• Execute task/responsibilities without been micro-managed.
• Engaged customers where necessary.