Application Support at Shell Petroleum Development Company

Technical Data Management & Workflow Support is responsible for managing a wide range of petroleum engineering data and information. This includes among others identifying the user needs regarding applications, data and analysis, providing workflow and application support to the Development Wells and Exploration (DWE) user community.

What is the role?

    If you are seeking for a unique opportunity to blend IT and core business skills in a technically challenging work environment which encourages innovation while delivering assigned tasks, this could be your chance. The TDM&WF team aggressively pursues new ways of embedding information towards the achievement of the Group’s energy ambition. It encourages and reward business focus, collaboration, external focus, support to others and learning from successes and failures.

This position provides quite some unique and exciting opportunities:

• Exposure to / interaction with business, functions and IT leadership.
• Work in a team of other specialists, listen and build new ideas, not working solo.
• Likely to be embedded within the business or business proximate location.
• Deploys standard information management approaches, methods and methodology.
• Business environment with the need to come up with innovative data solutions.
• External focus, keeping abreast on information management technology in industries.
• Work activities power of analysis and proven deep technical skills.
• Long term impact, making innovative technologies and new ways of working in a specific area of expertise.
• Operates in line with established information management policies and procedures.

Accountabilities:

The incumbent will be accountable for the following:

• Provide top quartile workflow and application support to the DWE user community for specific workflows, logging user support requests according to agreed standards and procedures and resolving those requests within the agreed service delivery timelines.
• Focus on improving end-user productivity and enhanced use of current technologies in the Petroleum Engineering field, covering industry standard applications (e.g. Petrel, ArCGIS, Techlog, CDS, Openworks, EDM etc) and Shell proprietary applications (nDI, Geosign, WellVantage etc).
• Collaborate with other Applications & Workflow teams across Shell to deliver on new Application releases.
• Proactive deployment of approved technologies and related best practice Workflows.
• Document workflows from local and frequent use of deployed technologies and share with global teams for re-use or/and adoption.
• Carry out testing, validation, and deployment of new systems/upgrade of existing ones for all DWE applications.
• Champion roll-out of new application releases, carry out user acceptance tests, and training of staff for any new releases, including, data migration and other transition effort.
• Improve application portfolio on the medium to short term by identifying functionality gaps and bugs and help remediate working with the global software team to deploy new application releases and urgent bug fixes.
• Comply with required Information Risk Management (IRM) processes and controls.
• Ensure that DWE staff are empowered to optimize the use of available technology through the provision of effective workflow/application training as required.

What we need from you?

Staff in this position typically has at least five (5) years working experience in Integrated Gas & Upstream business in addition to the following:

• A university degree in a Technical Discipline such as Engineering or Physical Sciences. Strong IT bias/background as a Petroleum Engineer will be an added advantage.
• 5+years’ work experience in Workflow / Application Support and Project Delivery.
• Technical Capabilities – IT/ Subsurface & Wells professional with an affinity for inspiring productivity and broad Integrated Gas & Upstream experience.
• Knowledge of Integrated Gas & Upstream business processes and associated IT environment is a key requirement. Experience working in multi-disciplinary teams/projects and consultancy skills will be an added advantage.
• Ability to work effectively and manage relationships with senior business leaders, peers and subordinates in a cross-cultural environment.
• Positive attitude committed to meeting deadlines and delivery against targets and sound communication skills.
• Work effectively with others and lead resolution of technical business and IT issues across exploration and geophysics disciplines with minimal technical supervision.
• Strong drive to identify and drive delivery of efficiency improvement initiatives to reduce cost and save time.