Application Support Officer (Intern) at SysServe

KEY RESPONSIBILITIES

• Client onsite support for all Sysserve's application
• Complete understanding of our products and services
• Investigate and resolve clients' issues or complaints
• Participate and serve as a liaison for the support team
• Conduct training sessions for clients on technical and product issues
• Managing product inquiries from clients
• Clean and prepare data for use
• Interpret data generally by/for client

REQUIREMENTS/SKILLS

• Good communication/relational skills
• Ability to work and adapt in a fast-paced tech environment
• Ability to work onsite and remotely
• Intimate knowledge of an organization's computing systems
• Ability to explain complex ideas to those with limited IT and systems knowledge
• Exceptional verbal and written communication skills
• Listening ability and patience
• Extraordinary customer service and relationship management experience
• Critical thinking skills

N/B: FOR GRADUATE INTERN / CORPER