Application Support Officer (Hygiene) at Willers Solutions

RESPONSIBILITIES 

• Design, develop and execute all the relevant applicable SOP's. 
• To implement the right process of product usage at customers site 
• Responsible for customer site audits and conduct trials of new and existing products customers.
• Provide necessary training to the customers personnel for continuous improvement on the usage of products and maintain food safety standards of the company.
• To work on technical support, training and Food Safety audit as per Organizational Requirement and feedback of sales and marketing team.  
• Detailed root cause study for any product variation and customer complaints and to submit report of the same to Management.
• To assess the various information tools, identify improvement opportunities and pinpoint bottleneck areas to further increase sales volume, market share and profitability 
• Ensure compliance to all relevant safety, health and environmental procedures across the department in order to promote a healthy and safe work environment.
• Job is to support the Sales and Marketing group with product trials, training, technical specification and recommendation. 
• To implement high quality standards and to support customers meet their hygiene needs and provide necessary training for continuous improvement on overall hygiene, quality and productivity. 

REQUIREMENTS: 

• BSc/HND in Food Sc. Technology. Microbiology, Chemistry, Industrial/Applied Chemistry, Biochemistry, Chemical Engineerin.
• Minimum of 4 years’ experience in the Quality Control/QA department of a manufacturing company.
• Experience working in a Hygiene- Household, industrial & institutional environment.
• Requires extensive travelling within the territory of Nigeria / West Africa.