Talenture is the parent company for a select number of multi brand HR solution providers. The services offered by our brands fall into the broad categories of temporary staffing, permanent placement, career transition and talent development, as well as outsourcing and consulting. Talenture is responsible for the mid as well as back office and infrastructure ...
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Real time monitoring of applications leveraging on Manage Engine/Solar wind
Monitor and ensure timely resolution of all cases
Contribution to formulation of IT Policy and Strategic Plan in area of In-House Application Support.
Document processes and procedures within the unit.
Setup and maintain documentation and standard operating procedures.
Proactively ensure 99.9% uptime for all in-house application in the Bank.
Ensure systems (test/production/demo site) availability, reachability & usability
Review of in-house application for optimal performance.
Ensure daily check of all production platform
Requirements
JOB REQUIREMENTS
3 -4 Years’ experience with at least 3years experience in managerial role
Should have relevant past experience of managing and supporting applications, the rules of application management and support. Practical understanding of ITIL is required.
Knowledge
Working knowledge of service desk function and interfaces to Service Support and Service Delivery Processes
Working knowledge of progression from Incident, to Problem Management
Excellent oral and written communication skills
Excellent interpersonal skills for interaction with IT
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