Application Support (In House Support) at Talenture

Duties & Responsibilities  

• Real time monitoring of applications leveraging on Manage Engine/Solar wind  
• Monitor and ensure timely resolution of all cases  
• Contribution to formulation of IT Policy and Strategic Plan in area of In-House Application Support.  
• Document processes and procedures within the unit.  
• Setup and maintain documentation and standard operating procedures.  
• Proactively ensure 99.9% uptime for all in-house application in the Bank.   
• Ensure systems (test/production/demo site) availability, reachability & usability  
• Review of in-house application for optimal performance.  
• Ensure daily check of all production platform

Requirements

JOB REQUIREMENTS  

• 3 -4 Years’ experience with at least 3years experience in managerial role  
• Should have relevant past experience of managing and supporting applications, the rules of   application management  and support. Practical understanding of ITIL is required.  

Knowledge  

• Working knowledge of service desk function and interfaces  to Service Support and Service Delivery Processes  
• Working knowledge of progression from Incident, to  Problem Management  
• Excellent oral and written communication skills  
• Excellent interpersonal skills for interaction with IT  
• Departments, customers and third party support