Application Support Executive at Zaika Foods Limited

Job Description

• This job description is only a directive to facilitate and to bring clarity to your role and the expectation of the Management out of it.
• You may also be assigned jobs other than this as and when hen need arises. Also management can make changes in the Job Description as per the need of the business and time and the same will be communicated to you through approprimediumsdium.
• At any point of time if you feel that your job description is not relevant to the job you are performing please feel free to approach your RA / HR and we will take the necessary action accordingly.
• Any approach of taking excuse from a necessary job by saying that it is not mentioned in the description will be consider as violation of your professional conduct and may be treated as indiscipline.

Job Introduction

• Title: Application Support Executive Lagos
• Department: Application Support
• Product Segment: Food Service Industry (FSI) & Food Supermarket Chain (FSC)
• Functionally Reports to: Application Lead

Job Location: Lagos

Job Objectives

• Application Support Executive’s job is to conduct application training sessions of ZFL’s products at customers’ end and to conduct pre-sales demonstrations for potential customers to assist business growth/sales in the assigned area by:
• Visiting assigned customers to arrange and conduct application training sessions for their application team/chefs/cooks from time to time so that the correct application and quality of ZFL’s products are maintained.
• Handling on-site customers’ application complaints and challenges with ZFL’s products.
• Bringing in information of the customer’s / potential customers’ application methods and products used in their facility.
• Keeping in touch with the sales team and assist them to identify which products should be offered to the potential customer and conducting demonstrations if required.
• Making sure FIFO is maintained at the customer’s end.
• Being responsible to bring/generate purchase orders from all assigned customers for all ZFL products that customer is using in their operations.
• Preparing stock in trade check.
• Preparing and submitting assigned reports on a monthly basis.