Application Support Engineer at Strivo Labs

Role Overview

• We are seeking a proactive and technically skilled Application Support Engineer to ensure the availability, stability, and optimal performance of critical banking applications and digital platforms.
• The successful candidate will provide first- and second-level application support, troubleshoot production issues, monitor system performance, and work closely with software developers, infrastructure teams, vendors, and business stakeholders to resolve incidents while maintaining high service availability.
• This role is ideal for someone with experience supporting core banking systems, payment platforms, digital banking applications, or other mission-critical financial applications in a fast-paced banking or fintech environment.

Key Responsibilities

• Daily resolution of support issues reported by processors /customers and ensuring they are resolved within the set time frame
• Documentation of issue resolution and process of resolution
• Ensure Availability of all Non-core Banking platforms and services
• Ensure effective execution of all Application Support Processes
• Participate in all Application Testing and Deployment processes
• Participate in the implementation of New Business solutions
• Ensure compliance with Technology processes and procedures relating to day-to-day IT Support and Business Continuity
• Active participation in the unit’s and other Technology projects
• Provide timely management reports to the Team Lead, Technology Application
• Carry out other functions as may be assigned by the Team Lead, Business Applications Support
• Resource Management

Required Qualifications

• Minimum of 2nd Class Lower in first degree and/or Related Professional Qualification is required
• Ability to write Structured Query Language scripts (Oracle SQL, SQL Server and NoSQL scripts)
• Programming or simple process automation skills using any of (Java, JavaScript, React.js, Redux, Django Framework, Python, HTML, SQL Programming Language etc.)
• Strong knowledge of Enterprise Operating Systems in any of (Windows Server, Linux Operating System etc.)
• Experience in application servers for web application deployment in any of (WebLogic, Glassfish, WebSphere, Apache etc.)
• Ability to keep and write reports and recordkeeping
• Ability to solve medium to high complex application-related incidents
• Ability to work together with the applications development team and vendors
• Optimize application performance through proactive maintenance and process improvement
• Daily monitoring and capacity planning for Enterprise Information Systems
• Broad IT knowledge with emphasis on application deployment and debugging

Skills, Capabilities & Personal attributes:

• Industry knowledge
• Information System Architecture
• Information Technology Strategy
• Business Process Review and analysis
• IT Risk analysis, Backup and Recovery
• Good customer service orientation 
• Excellent communication and interpersonal skills
• Excellent problem-troubleshooting skills
• Sound technical knowledge of IT software solutions delivery (Core banking application, non-core banking and delivery channels)
• System integration and Interfacing of multiple channels
• Good project management skill
• Sound business re-engineering skills and Automation
• Good leadership and managerial skills
• Keen attention to detail
• Personal organization and good work planning
• Ability to motivate in a team-oriented, collaborative environment
• Creativity and professionalism in all assignments 
• Dependability, reliability, and accountability

Technical Skills:
Candidates should possess experience in several of the following:

• SQL (Oracle, Microsoft SQL Server, PostgreSQL, or MySQL)
• Windows Server and/or Linux Administration
• Application Server Support (Apache Tomcat, IIS, WebLogic, WebSphere, JBoss)
• REST APIs and Web Services
• JSON and XML
• Database querying and troubleshooting
• Application monitoring tools (Zabbix, Grafana, Dynatrace, AppDynamics, Nagios, SolarWinds)
• Log analysis tools (Splunk, ELK Stack, Kibana)
• Batch processing and job scheduling
• Microsoft Azure or AWS (preferred)
• Git and deployment processes
• Networking fundamentals (TCP/IP, DNS, VPN, Firewalls)
• Shell scripting or PowerShell (preferred)
• Experience supporting one or more of the following is highly desirable:

Core Banking Applications:

• Digital Banking Platforms
• Internet Banking
• Mobile Banking
• Payment Gateways
• Card Management Systems
• ATM & POS Switching
• NIBSS Services
• Financial Middleware
• Loan Management Systems
• Treasury Applications
• CRM Platforms

Core Competencies:

• Strong analytical and troubleshooting skills
• Excellent problem-solving ability
• High attention to detail
• Customer-focused mindset
• Ability to work under pressure
• Excellent communication and stakeholder management skills
• Strong documentation skills
• Time management and prioritization
• Team collaboration
• Ownership and accountability