Application Support Analyst at GVA Partners

Job Overview

Manage day to day (or overnight) operational issues; ensuring or guaranteeing 99.9% stability and availability of the bank’s financial (or non-financial) applications.

Responsibilities:

• Support the Bank’s applications.
• Coordinate system changes and deployment in line with the release note approved by the Unit Head.
• Coordinate End of Day / Start of day on CBA (where applicable) and ensure that that the applications are readily available before 7:45am and real time online (for online applications)
• Coordinate system changes
• Systems performance monitoring
• Provide 2nd Level user support for Flex cube (or other third-party application) escalated problems.
• Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner within SLA.
• Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation.
• Coordinate backup restoration test
• Perform other duties as assigned by the Team Lead, Enterprise Applications or Payment Applications or Regulatory Applications

Qualifications:

• Good technology related university degree preferably in Computer Science/Engineering or Numeric Science
• Minimum of 2 years cognate IT experience
•  Certification(s) in IT Service Management or MCP or OCP is an added advantage

Skills and Competencies:

• Ability to learn and dedication to service delivery
• Proficient in office automation tools (e.g. Microsoft Office, etc.)
• Proficient in SQL
• Oral & Written communication
• Team building / conflict management
• Initiative
• Analytical Skills/ Problem solving
• Self-Management
• Interpersonal Skills
• General managerial/ administration