Application Support Analyst at Access Bank

Description

Access Bank's technology teams take on the continent's biggest financial and data challenges for our over 40 million customers, building the platforms and partnerships that affect millions of people every day. Customers are at the forefront of everything we do and ensuring customer’s concerns are addressed is vital to the success of the Bank. We are driving change to be the World’s most respected African Bank

We are seeking an exceptional Application Support Analysts to join our Technology Operations team. This is a highly technical, hands-on role in a dynamic and fast paced environment. The successful candidate will have a mixture of deep technical know-how as well as excellent skills in management of operational issues; ensuring stability and availability of the bank’s financial (or non-financial) applications.

What you will be doing

• Support the Bank’s applications
• Coordinate system changes and deployment in line with the approved release note
• Coordinate End of Day / Start of day on CBA (where applicable) and ensure that that the applications are readily available real time online (for online applications)
• Coordinate system changes and Systems performance monitoring
• Provide 2nd Level user support for Flexcube (or other third-party application) escalated problems
• Follow-up on escalated problems and engage OEMs to address the issues in an effective and efficient manner within SLA
• Perform preventative maintenance; specify design changes; amend program specifications; update user/operations documentation
• Coordinate backup restoration test

Requirements

• Good technology related university degree preferably in Computer Science/Engineering or Numeric Science
• 2 to 6 years' banking/ financial services institution with experience in Core Banking operations and support
• Certification(s) in IT Service Management or MCP or OCP
• Ability to learn and dedication to service delivery
• Proficient in office automation tools (e.g.  Microsoft Office, etc.)
• Proficient in SQL
• Flexcube knowledge

Benefits

• Competitive pay
• Career Growth
• Merit driven performance management system
• Adequate training and development
• A robust employee recognition program