Application Specialist - CLIA Technology at Laboria Limited

Position Summary

• We are seeking a highly motivated and experienced Application Specialist with a strong biomedical science background and hands-on experience in CLIA (Chemiluminescence Immunoassay) technology.
• The successful candidate will play a pivotal role in client training, test menu expansion, pre installation and post-installation application support, and technical enablement of the sales process.

Key Responsibilities
Client Training & Support:

• Conduct on-site and remote training for clients on the operation, maintenance, and interpretation of CLIA systems and assays.
• Provide application and troubleshooting support to ensure optimal instrument performance and client satisfaction.
• Develop training materials and user guides for end users and internal teams.

Test Menu Expansion:

• Drive the expansion of the CLIA test menu within existing client facilities by identifying clinical needs and suggesting appropriate assays.
• Engage with key laboratory personnel and clinicians to promote new parameters and clinical applications.
• Monitor and report client utilization trends to recommend appropriate test expansion strategies.

Sales Support:

• Partner with the sales team to provide technical presentations and demos during the pre-sales process.
• Assist in product positioning and objection handling with in-depth application knowledge.
• Support site evaluations and validation studies as part of the sales process.

Technical Application Management:

• Participate in installation, verification, and validation of CLIA instruments in client labs.
• Collaborate with service engineers to ensure seamless technical onboarding.
• Continuously update knowledge of product innovations and competitor offerings.

Documentation and Compliance:

• Maintain comprehensive records of training, installations, and client interactions.
• Ensure all activities comply with company policies and regulatory standards.

Key Performance Indicators (KPIs)

• Number of successful client trainings completed monthly/quarterly
• % increase in test menu utilization per client
• Customer satisfaction and feedback ratings
• Number of successful demos and application support activities for sales
• Response time and resolution rate for client queries

Requirements
Education & Experience:

• Bachelor’s or Master’s degree in Biomedical Science, Medical Laboratory Science, or a related field.
• Minimum 3–5 years of hands-on experience working with CLIA platforms in a clinical or commercial lab environment.
• Experience in customer-facing roles such as technical sales, product training, or application support is essential.

Technical Skills:

• In-depth understanding of CLIA principles, instrumentation, and workflow.
• Familiarity with test validation, quality control, and troubleshooting.
• Excellent communication and presentation skills.

Other Requirements:

• Willingness to travel to client locations as needed.
• Strong interpersonal and teamwork skills.
• Ability to work independently and under pressure.

Preferred Experience:

• Previous experience with brands like Abbott Architect, Snibe, YHLO, Roche or similar platforms.
• Familiarity with LIS integration and laboratory workflow optimization.

Compensation & Benefits
Competitive salary, travel allowance, performance bonuses, health insurance, etc.