Application Monitoring Engineer at Moniepoint Inc.

About The Role

• We are looking for an Application Monitoring Officer to provide enterprise-level monitoring to our services and systems.
• You will be responsible for the stability, integrity, and operation of our production systems by monitoring, configuring and driving optimizations.
• You will diagnose, troubleshoot, and resolve system issues in an accurate and timely manner.

What You’ll Get To Do

• Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
• Taking ownership of customer issues reported and seeing problems through to resolution
• Track computer system issues through to resolution, within agreed time limits
• Properly escalate unresolved issues to appropriate internal teams (e.g. PMs & software developers)
• Provide prompt and accurate feedback to customers.
• Refer to internal database or external resources to provide accurate tech solutions.
• Prioritize and manage several open issues at one time
• Document technical knowledge in the form of notes and manuals.

To succeed in this role, we think you should have

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• BSc degree in Information Technology, Computer Science or relevant field
• Basic Understanding of OOP concepts
• Good understanding of computer systems, mobile devices and other tech products
• Excellent problem-solving and communication skills
• Familiarity with basic network concepts and tools.
• Experience troubleshooting using stack traces and log file.
• Experience interacting with APIs and troubleshooting related requests.
• Experience being on-call and can jump into a complex situation and make sense of and communicate clearly to stakeholders what's going on.
• In depth knowledge of SQL databases particularly MYSQL
• Hands-on experience with Windows/Linux/Mac OS environments