Application Manager–Microsoft Dynamics CRM & Support at ARM Hold Co.

Job Summary

• We are seeking an experienced Microsoft Dynamics CRM (Dynamics 365) Functional & Technical Consultant that will be responsible for designing, implementing, customizing, and supporting CRM solutions that align with business objectives. This role combines functional expertise with technical development capabilities to deliver scalable, efficient, and user-friendly CRM systems across sales, customer service, and operations.

Job Details

• Design, develop, and customize Microsoft Dynamics 365 CRM solutions based on business requirements.
•  Develop plugins using C# and .NET framework.
•  Create and maintain custom workflows, actions, and business logic. 
• Write and maintain client-side scripts using JavaScript or TypeScript. 
• Build and manage web resources within Dynamics 365.
•  Customize entities, fields, forms, views, and relationships in Dataverse.
•  Develop and extend model-driven applications and custom pages. 
• Implement business process flows and automation. 
• Integrate Dynamics 365 CRM with external systems using REST and SOAP APIs. 
• Develop and consume Web API and OData services. 
• Build and maintain integrations using Azure services such as Logic Apps, Functions, and Service Bus. 
• Develop Power Platform solutions including Power Automate flows and Power Apps.
•  Implement and manage security roles, business units, and field-level security. Perform data migration, data import/export, and data validation activities. 
• Optimize system performance and troubleshoot application issues. 
• Debug and resolve production issues and provide technical support. 
• Manage solution packaging and deployment (managed and unmanaged solutions).
• Design, develop, and customize Microsoft Dynamics 365 CRM solutions based on business requirements.
• Develop plugins using C# and .NET framework. 
• Create and maintain custom workflows, actions, and business logic.
• Write and maintain client-side scripts using JavaScript or TypeScript. 
• Build and manage web resources within Dynamics 365. 
• Customize entities, fields, forms, views, and relationships in Dataverse. 
• Develop and extend model-driven applications and custom pages. 
• Implement business process flows and automation. 
• Integrate Dynamics 365 CRM with external systems using REST and SOAP APIs.
•  Develop and consume Web API and OData services. 
• Build and maintain integrations using Azure services such as Logic Apps, Functions, and Service Bus. 
• Develop Power Platform solutions including Power Automate flows and Power Apps. 
• Implement and manage security roles, business units, and field-level security. Perform data migration, data import/export, and data validation activities. 
• Optimize system performance and troubleshoot application issues. 
• Debug and resolve production issues and provide technical support. 
• Manage solution packaging and deployment (managed and unmanaged solutions).

Requirements

• Strong proficiency in C# and .NET framework for backend development (plugins and custom workflows). 
• Solid experience with JavaScript and/or TypeScript for client-side customization and form scripting. 
• Working knowledge of XrmToolBox and Power Fx for low-code development within Power Apps. 
• Hands-on experience with Dynamics 365 CRM SDK and development tools. 
• Strong understanding of Microsoft Dataverse (entities, tables, relationships, metadata). 
• Experience developing plugins, custom workflows, and actions. 
• Ability to build and customize model-driven apps and Dynamics 365 forms. 
• Knowledge of Web API, OData, REST, and SOAP integrations. 
• Experience working with JSON for data exchange and integrations. 
• Familiarity with FetchXML and XML for querying and reporting. 
• Strong proficiency in SQL for querying, reporting, and data analysis. 
• Good understanding of database design principles (normalization, indexing, relationships). 
• Experience with data modeling and data architecture within CRM/Dataverse environments. 
• Ability to perform data migration, transformation, and validation. 
• Experience with data management tools and ETL processes. 
• Understanding of data governance, data quality, and data integrity practices. Experience integrating Dynamics 365 with external systems and third-party services. 
• Proficiency in Power Platform (Power Apps, Power Automate, Power BI).
• Experience with Azure services such as Logic Apps, Azure Functions, and Service Bus. 
• Understanding of security models including roles, business units, and field-level security. 
• Familiarity with solution management (managed and unmanaged solutions). 
• Experience with version control tools such as Git. 
• Knowledge of CI/CD pipelines and Azure DevOps.
• Strong debugging, troubleshooting, and performance tuning skills. 
• Understanding of CRM functional processes such as Sales, Customer Service, and Marketing. 
• Ability to translate business requirements into technical solutions. 
• Strong analytical and problem-solving skills. 
• Good understanding of software development lifecycle (SDLC) and best practices. 
• Strong documentation and technical writing skills. 
• Ability to work independently and as part of a team. 
• Effective communication and stakeholder engagement skills. 
• Attention to detail and commitment to quality. 
• Ability to manage multiple tasks and meet deadlines.
• Experience with Power BI, Power Apps, or Power Automate. 
• Understanding of ITIL practices and application governance. 
• 3–7+ years of experience working with Microsoft Dynamics CRM / Dynamics 365. 
• Microsoft Dynamics certifications (preferred): o PL-200: Power Platform Functional Consultant o PL-400: Power Platform Developer