Application Lead - IT Application Support at Olam Agri

As an IT Application Support Specialist – SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting business operations across Nigeria. This role demands technical expertise, problem-solving skills, and effective collaboration with cross-functional teams.

Provide Level 2/3 SAP Application Support

• Troubleshoot and resolve complex SAP issues.
• Deliver timely and effective solutions to user queries and incidents.
• Conduct root cause analysis and implement preventive measures.

Manage SAP Incidents and Service Requests

• Prioritize and manage incidents and service requests in alignment with defined SLAs and KPIs.
• Escalate issues to relevant teams when necessary.

Key Deliverables

• Proficient in SAP modules: PP (Production Planning), QM (Quality Management), and MM (Materials Management).
• Strong understanding of SAP master data requirements.
• Prior experience in managing SAP service requests (L1 tickets).
• Solid knowledge of business processes: Procure-to-Pay, Produce-to-Finish, Order-to-Cash.
• Experience working on key projects involving SAP and other applications.
• Effective individual contributor and collaborative team player.

Strategic Effectiveness

• Lead and manage the Level 1 application support team within a manufacturing environment, ensuring timely and effective issue resolution.
• Ensure stability and optimal performance of SAP applications.
• Coordinate and collaborate with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
• Drive and manage medium-to-large scale SAP projects from inception to completion, ensuring delivery within scope, time, and budget.
• Analyze and interpret data to generate insightful management reports for informed decision-making.
• Act as a liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice versa.
• Champion continuous improvement in application support processes.

Requirements

• Minimum of 8 years of hands-on experience with SAP applications.
• Proven experience in managing Level 1 application support in a manufacturing environment.
• Strong analytical skills with a keen aptitude for data analysis and management reporting.
• Demonstrated experience in leading and managing IT projects, particularly within SAP.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across diverse stakeholder groups.
• Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
• Proactive, problem-solving mindset with a commitment to continuous improvement.