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  • Posted: Jul 30, 2025
    Deadline: Not specified
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  • Olam Agri is a market-leading, differentiated food, feed, and fiber agri-business with a global origination footprint, processing capabilities, and deep understanding of market needs built over 33 years. With a strong presence in high-growth emerging markets and products across grains & oilseeds, animal feed & protein, rice, edible oils, specialty grains & s...
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    Application Lead - IT Application Support

    Job Summary

    As an IT Application Support Specialist - SAP, you will play a crucial role in ensuring the smooth operation of our SAP systems, supporting our business operations across Nigeria. Your responsibilities will include:

    • Provide Level 2/3 SAP Application Support:
      • Troubleshoot and resolve complex SAP issues
      • Provide timely and effective solutions to user queries and incidents
      • Perform root cause analysis and implement preventive measures
    • Manage SAP Incidents and Service Requests:
      • Prioritize and manage incidents and service requests
      • Adhere to defined SLAs and KPIs
      • Escalate issues to relevant teams as needed

    Job Description

    • Proficient in SAP Modules – PP, QM and MM
    • Good understanding of SAP Master data requirements
    • Prior experience in managing SAP service requests -L1 Tickets
    • Good knowledge of Business Process – Procure to pay, Produce to finish, Order to cash
    • Have worked in some key projects – SAP, other applications
    • Good individual contributor and team player

    Profile Description

    • Lead and manage the Level 1 application support team for a manufacturing organization, ensuring timely and effective resolution of issues.
    • Ensure the stability and optimal performance of our SAP applications.
    • Coordinate and collaborate effectively with business users, vendor teams, and internal IT teams to deliver robust application solutions and enhancements.
    • Drive and manage medium-to-large scale SAP projects from inception to completion, ensuring successful delivery within scope, time, and budget.
    • Analyze and interpret data to provide insightful management reports, aiding in informed decision-making.
    • Act as a key liaison between technical teams and business stakeholders, translating technical concepts into business terms and vice-versa.
    • Champion continuous improvement for application support processes.

    Requirements

    • Minimum 8 years of hands-on experience with SAP applications.
    • Strong demonstrated experience in managing Level 1 application support within a manufacturing environment.
    • Excellent analytical skills with a strong aptitude for data analysis and management reporting.
    • Experience in leading and managing IT projects, particularly within SAP.
    • Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
    • Exposure to Tableau or other Business Intelligence (BI) reporting tools is a plus.
    • Proactive, problem-solving mindset with a commitment to continuous improvemen

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    Method of Application

    Interested and qualified? Go to Olam Agri on careers.olamgroup.com to apply

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