Application Administration Officer at LAPO Microfinance Bank Limited

Key Responsibilities:

• Application Installation & Configuration:
  • Install, configure, and maintain software applications according to vendor specifications and organizational standards.
  • Deploy application updates, patches, and upgrades.
  • Manage application configurations and settings.
• User Management & Support:
  • Create and manage user accounts and permissions.
  • Provide technical support to end-users on application usage and troubleshooting.
  • Resolve application-related issues and escalate complex problems to appropriate teams or vendors.
  • Develop and deliver user training materials and documentation.
• Application Monitoring & Performance:
  • Monitor application performance and identify potential issues.
  • Analyze application logs and performance metrics.
  • Implement performance tuning and optimization measures.
  • Proactively identify and resolve application bottlenecks.
• Security Administration:
  • Implement and enforce application security policies and procedures.
  • Manage user access and permissions to applications.
  • Conduct regular security audits and vulnerability assessments.
  • Ensure application security best practices are followed.
• Data Management & Backup:
  • Manage application data and ensure data integrity.
  • Implement and manage application data backup and recovery procedures.
  • Perform data migrations and conversions as needed.
• Vendor Management (if applicable):
  • Liaise with application vendors for support and maintenance.
  • Manage vendor relationships and ensure service level agreements are met.
• Documentation & Reporting:
  • Maintain accurate and up-to-date documentation for applications.
  • Generate reports on application performance, usage, and issues.
• Testing & Quality Assurance:
  • Participate in application testing and quality assurance activities.
  • Test application updates and patches before deployment.
• Change Management:
  • Follow change management procedures for application deployments and updates.
  • Communicate application changes to users and stakeholders.