Anti-Fraud Officer at PalmPay

As a junior anti-fraud analyst, when a customer takes out a loan and immediately stops paying, dig into the accounts and find out why. Look at data from our risk control, sales, and loan application review teams to figure out if the customer genuinely can't pay or if they tricked our systems to get approved. Learn to spot dishonest behavior early so we can protect the business.

Key Responsibilities

• Investigate risk cases: Look closely at accounts that go into high default rate after getting a loan to see if the information they provided was real or fake.
• Audit approved applications: Review cases that were recently passed and approved by the loan application review team to spot any red flags or missed warning signs.
• Review team data: Review cases within 72 hours into loan and confirm device ownership, ascertain if the sales team are selling to the right customers and detect early repayment risk.
• Flag fraud behavior: Keep an eye out for tricks (Falsified images, inflated incomes or colluding with sales agents) and flag those accounts immediately to the field collection team for possible retrieval.
• Report findings: Keep clean and simple notes on investigations so the team knows exactly why an account was flagged.
• Loss review cases: Daily review loss and stolen cases with relevant reports.

What we’re looking for

• Basic data skills: Comfortable working with spreadsheets (like Excel or Google Sheets) to sort through customer information.
• Good communication: Explain findings clearly without using overly complicated technical words.
• Experience: 1–2 years of experience in risk, finance, customer service or data entry with a strong interest in fraud prevention.