Anti-Fraud Officer at PalmPay

We are looking for an experienced Anti-Fraud Officer who is passionate about our mission of driving financial inclusion in Africa. The ideal candidate will be responsible for processing and reconciling vendor and customer disputes. In this career, you may also resolve merchant disputes associated with a previous transaction and analyze cases of chargeback fraud.

Anti-Fraud Officer’s Responsibilities:

• Customer's wallet review on suspicious transactions.
• Receive and incident into the complaint register all cases of Fraudulent Banking activities, Fraudulent Lending activities, Erroneous transfers, Business Gone Bad, and other fraud-related cases. To ensure all the fields/data requirements in the Complaint register are adequately populated.
• Review, investigate and resolve irregular transactions reported.
• Utilize various data analysis and accounting tools in collecting, sorting and analyzing financial data to obtain results which reveal inconsistencies as well as the possible suspects.
• Conduct interviews to obtain information useful in resolving financial crimes.
• Identify business areas requiring increased security controls to protect the company and its end users from future incidents of fraud.
• Keep detailed records of suspicious activity, analyze trends, communicate security threats to management and provide recommendations for loss mitigation as needed.
• Respond to fraud queries across the multiple channels
• Liaise with internal teams, merchants, banks, transaction processors, regulatory bodies, law enforcement and any 3rd party involved.
• Restriction of reported wallet from other Banks.
• Escalation of fraudulent transaction from our customer's wallet to the beneficiary banks.
• And other tasks to be assigned by Line Manger

Anti-Fraud Officer Requirements:

• Bachelor degree in any field
• 2-3 years of experience in Anti-Fraud or any other related field
• Sound Knowledge of fraud detection management, identity theft and information and security management
• Must have a deep knowledge of Fraud Management (Identity theft & Information & Security Management)
• Problem-solving and result oriented.
• Proficiency in Microsoft Office Packages and other work tools