Anti-Fraud Officer at Coronation Merchant Bank

Responsibilities
As an Anti-Fraud Officer in our bank, your responsibilities will include:

• Fraud & Defalcation Reporting: Collaborate closely with our Internal Audit team to generate timely monthly and weekly Fraud & Defalcation return reports. Ensure that monthly returns are submitted within five working days of the following month, and weekly returns are provided every Monday before close of business.
• Proof of Ledger Verification: Update the proof of ledger as necessary, ensuring it aligns with the system ledger balance. Maintain accuracy in the Balance Under Investigation account and the Fraud and Defalcation account.
• Transaction Review - Internet Banking: Thoroughly review all alerts received via email from theapplication. Confirm that transactions conducted through internet banking align with both bank and customer known activities.
• Transaction Review - Core Banking Platform: Review alerts received via email from theapplication. Verify that transactions executed on the core banking platform align with established bank activities.
• Customer BVN Verification: Obtain and verify customer BVNs (Bank Verification Numbers) to prevent, detect, and mitigate potential fraud risks within the bank.
• Complaint Management: Efficiently manage and resolve complaints as soon as they are received. Log all customer fraud alerts and complaints, escalating them as per our internally predefined process.
• Security Measures: Ensure the implementation of robust security measures to safeguard customer data and transactions. Uphold a zero-tolerance approach towards any breaches to customer information.
• Customer Satisfaction: Monitor internal customer satisfaction ratings to assess the effectiveness of anti-fraud measures and strategies.
• Transaction Monitoring: Conduct regular anti-fraud processes and transaction monitoring to proactively identify and curb losses stemming from suspicious activities.