Anti-Fraud Manager at PalmPay

Summary

• The SME Business Anti-Fraud Manager will lead fraud prevention, detection, and investigation across the SME business, ensuring strong controls throughout the lending lifecycle.
• The role will work closely with Sales, Risk, Operations, Verification, Collections, and Compliance teams to minimize fraud losses, improve portfolio quality, and strengthen operational controls.

Key Responsibilities

• Develop and monitor fraud detection strategies across merchant onboarding, loan applications, disbursement, and repayment activities.
• Lead investigations into merchant fraud, staff collusion, identity fraud, fake documentation, and suspicious loan activities.
• Monitor fraud trends, portfolio risks, and repayment patterns to identify emerging threats.
• Strengthen fraud controls and recommend process improvements across field operations and lending processes.
• Prepare fraud investigation reports, dashboards, and management updates with actionable recommendations.
• Partner with Risk, Operations, Sales, Compliance, and Legal teams to improve fraud prevention and recovery efforts.
• Train field teams on fraud awareness, reporting procedures, and internal control standards.

Requirements

• Bachelor’s Degree in Finance, Accounting, Business Administration, Economics, Criminology, Law, Data Analytics, or a related discipline.
• 3-5 years’ experience in Fraud Risk, Financial Crime, Internal Control, Credit Risk, Compliance, Audit, or Investigations.
• Prior experience within a bank, fintech, microfinance bank, digital lending company, or financial institution is required.
• Strong knowledge of SME lending, merchant onboarding, fraud investigations, and portfolio risk management.
• Excellent analytical skills with proficiency in Microsoft Excel; experience with Power BI, SQL, or Tableau is an added advantage.
• Professional certifications in Fraud Examination, Risk Management, Audit, or Compliance will be an added advantage.