Anti-Fraud Manager at PalmPay

Job Brief

As an Anti-Fraud Manager, you will play a critical role in developing, implementing, and maintaining robust strategies to protect PalmPay Limited from financial crimes, fraud, and misconduct. This position involves leading fraud investigations, monitoring risks, implementing preventive measures, and ensuring compliance with regulatory standards. The ideal candidate must possess strong analytical skills, a deep understanding of fraud typologies and investigative processes, and the ability to collaborate effectively across departments. Your leadership will be instrumental in fostering a proactive anti-fraud environment and driving initiatives that uphold the organization's integrity.

Job Description, Responsibilities and Duties

As the Anti-Fraud Manager, you will:

• Lead and manage investigations into consumer, agent, and merchant-related fraud escalations, ensuring the protection of customers and the company from financial fraud.
• Oversee the investigation of reported incidents from external institutions, implement preventive strategies, and provide leadership with timely updates on investigations and potential risks.
• Document findings, maintain accurate records, and prepare detailed reports for internal and external stakeholders.
• Collaborate with fraud counterparts at other organizations to innovate approaches and benchmark PalmPay's current capabilities.
• Establish and maintain open communication channels while fostering productive relationships with relevant authorities.
• Proactively collaborate with industry peers to share best practices, exchange information on emerging threats, and coordinate efforts to combat fraud.
• Lead efforts to recover funds lost to fraudulent activities by working with internal departments and industry partners to maximize recovery outcomes.
• Implement training programs to enhance employee awareness and reduce organizational vulnerabilities to fraud.
• Ensure proper escalation of fraud issues to relevant stakeholders and senior management.

Requirements and skills

• Bachelor’s degree in Criminology, Law, or a related field. Professional certifications (e.g., CFE, CFCS) are highly advantageous.
• Law enforcement background preferred.
• A minimum of 12 years of experience in fraud investigations, financial crimes, or fraud examinations, with at least 2 years in a managerial role.
• Proven ability to manage complex investigations and present findings clearly to various stakeholders.
• Strong understanding of fraud prevention techniques, recovery processes, and relevant legal frameworks.
• Experience collaborating with law enforcement agencies and navigating legal procedures related to financial crimes.
• Excellent analytical, communication, and leadership skills, with the ability to prioritize and operate effectively in a fast-paced environment.
• Active engagement in fraud consortiums and peer networks to remain informed on emerging trends and threats.
• Exceptional investigative and problem-solving skills to evaluate complex fraud patterns and develop actionable solutions.