ICT Manager at Animal Care Services Consult

What duties will you have?

• The day-to-day management of the ICT department, as well as support and move forward the implementation of the organization’s ERP system.
• Ensure maximum up time and effective connectivity on all data and communication infrastructure in the organization
• Design, deploy and troubleshoot Microsoft SharePoint software tools and resources for digitization of business operations
• Ensure financial controls and processes for ICT are established which can be independently audited.
• Manage information technology and computer systems (Network infrastructure)
• Plan, organize, control and evaluate IT and electronic data operations
• Manage IT staff by training and coaching employees, communicating job expectations and appraising their performance
• Design, develop, implement and coordinate systems, policies and procedures
• Ensure security of data, network access and backup systems
• Act in alignment with user needs and system functionality to contribute to organizational policy
• Identify problematic areas and implement strategic solutions in time
• Audit systems and assess their outcomes
• Preserve assets, information security and control structures
• Lead IT projects, including the design and deployment of new IT systems and services
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure
• Help define IT infrastructure strategy, architecture, and processes
• Analyze business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs
• Assess vendors and develop test strategies for new hardware and software
• Troubleshoot hardware and software issues related to internal IT
• Run regular checks on network and data security
• Identify and act on opportunities to improve and update software and systems
• Develop and implement IT policy and best practice guides for the organisation
• Design training programs and workshops for team members and staff
• Run and share regular operation system reports with senior staff
• Oversee and determine timeframes for major IT projects including system updates, upgrades, migrations and outages.

What Skills Must You Have?

• Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent experience.
• Be educated to Degree level with a relevant professional qualification. Project management skills and experience in transitioning business processes from stand-alone semi-computerized systems to fully networked computerized systems are essential.
• 5 years’ practical experience in a large organization with similar business and operational ICT functions, two years of which should have been gained at a managerial level.
• Proficiency in the use of Microsoft SharePoint software tools and is able to teach the same to peers and subordinates
• Proficiency in Microsoft SharePoint Business solutions (Power Apps, Teams, Microsoft Outlook etc)
• Good and independent knowledge of IT security systems (Servers, Antivirus deployment, VPN networking)
• Ability to manage communication systems and associated infrastructure (Internet Service Providers, Audio visual systems and conferencing, zoom integration, Intercom systems)
• Ability to prioritize and delegate associated task
• Ability to influence and lead a team in order to understand and execute management objective
• Good communication skills in English is a prerequisite.
• Proven working experience as an IT Manager or relevant experience
• Expertise in data center management and data governance
• Experience leading and managing IT projects and rolling out IT infrastructures across various technologies
• Excellent working knowledge of computer systems, security, network and systems administration, databases and data storage systems, and phone systems
• Strong critical thinking and decision-making skills
• Excellent project management skills and strong ability to prioritize
• Firm grasp on IT infrastructure and operations best practices.