Analytics Manager at Interswitch

To drive data adoption and build insight generation capabilities around digital products and services, and a culture were data drives new features and improvements.

Responsibilities

• Team Management
• Lead cross-functional projects
• Manage the data champions within the business
• Recruit, train, develop and supervise data analysts
• Data Advocacy and Awareness
• Trainings on interactions with the dashboards
• Periodic ‘Do you know’ Series
• Shared Analytics
• Evaluate and support requests from other Interswitch business groups and shared services
• Product Analytics
• Creation and management of analytical dashboards for products
• Identify dashboard requirements for all the products
• Setup performance dashboards as required and continually maintain and improve on them
• Create dashboards that help quickly detect problems with the product
• Provide support and trainings for dashboard usage
• Pro-actively enhance dashboards in line with business realities
• Exploratory Analytics
• Analyse data to reveal intelligence for driving strategic decisions as well as data-based forecasting
• Track service improvements by continuous review of service performance
• Develop and drive analytics-based initiatives
• Data Engineering
• Setup and maintain data sources to support products analytics use cases
• Ensure that data feeding the dashboards are pro-actively updated
• Undertake / Participate in pre-processing of structured and unstructured data
• Monitor and audit data quality to ensure accuracy and completeness
• Data Science
• Build predictive, and prescriptive models and machine learning algorithms
• Develop and drive improvement initiatives
• Work on analytics objectives (Churn, growth rate and drivers, customer lifetime, product vs competition) etc
• Collaborate with engineering and product development departments
• Set and Track Key Performance Indicators for products
• Make recommendations based on analytics for service improvements

Requirements

• Bachelor's degree in a relevant discipline
• Minimum professional experience of 6 years
• Indepth understanding of Tableau and Power Bi