Analyst - CVM Operations at MTN Nigeria

Mission:

• Identifies, develops, and maintains the suite of technological tools, through which all customer contacts are initiated and managed, required for the successful execution of CVM strategy.
• End to End Campaign operation from definition, configuration, testing, and managing the delivery of customer life cycle programs and activities developed by the CVM team and segment owners; project management support; and customer support for new campaigns and promotions
• Manage the relationship with and define the CVM activities, customer experience, and processes that are executed through different channels to ensure that all CVM governance processes and principles are implemented and strictly adhered to.

Description:

• Collect, analyze, interpret, and summarize data in preparation for the generation of campaign implementation reports and provide intelligence that supports decision-making.
• Utilize specified models to analyze and interpret research data, as appropriate to the individual position.
• Extract qualifying data, based on defined campaigns and according to the approved campaign road map.
• Provide support to campaign analytics and commercial teams as required.
• Contribute and participate in campaign idea generation meetings and cross-functional Customer Lifecycle Management meetings as required.
• Ensure that all channels and the Campaign Management System are properly managed and utilized for CVM campaign communication.
• Implement simple, efficient, and quick to launch CVM campaigns and promotions through advanced knowledge of the Intelligent Network and VAS network platforms.
• Project manage CVM campaign development to ensure they are launched within specified timelines.
• Design, facilitate, and conduct customer surveys and produce value-adding reports for informed decision-making.

Education:

• First degree in Mathematics, Computer Science, Engineering or other related marketing or social science discipline
• Fluent in English

Experience:

3–7 years’ experience, which includes:

• Campaign Development
• Product Development
• Project Management experience
• Excellent working knowledge of data mining and analysis using SQL, problem solving, reporting, and presentation
• A good understanding of data manipulation and interrogation techniques
• An overview of the features and inter-workings of charging systems