Analyst, Core Banking Support (EOD Operations) at First Bank

Job Description

• House Keeping – Clearing logs and refresh of systems Services, check current transactions, calendar setup and GL dates on banking applications for Nigeria and subsidiaries
• Application batch processing for Daily (EOD), Monthly(EOM), Yearly (EOY) for Nigeria and African Subsidiaries.
• Perform post EOD activities to ensure all core banking application services are up and running after EOD operations in readiness for daily banking operations.
• Execution of periodic income batch processes i. Stamp duty, Card Management, SMS & QBE Charges
• Escalation of EOD Issues to Senior Analyst (EOD Operations) in a timely manner and in line with the escalation matrix
• Daily Archives backup of Finacle Core Database and Data guard databases
• Weekly RMAN backup of Finacle Database
• Generation and release of Daily Trial Balance report for each subsidiary after EOD
• Daily Backup Documentation and Tape Movement to Vault
• Tape inventory administration and stock level Management   
• Run Mock EOD on the UAT or other provisioned servers for purpose of testing pre-deployment patches or EOY activities
• Facilities Management including power systems, fire & safety equipment, HVAC, etc.
• First level Systems administration for Servers & O/S, Databases, Storage & Archiving systems
• Fulfil service requests and perform routine maintenance and support activities
• Update the team’s SOP with new and modified processes and activities
• Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities
• Perform any other tasks that may be assigned by Superiors from time to time
• Conduct proactive monitoring, operation and maintenance of core banking applications (Nigeria and subsidiaries) for optimal performance and ensure compliance to relevant standards
• Ensure prompt and effective delivery of applications to users
• Ensure all application issues are resolved and root cause(s) are documented in accordance with Bank’s standard procedure
• Manage the availability and optimal Performance of application configurations, problem and incident management to ensure IT service continuity and support
• Collaborate with IT Application Solution developers and other stakeholders to ensure new applications/customizations meet the bank’s operational standard.
• Participate in User review and User Acceptance Test to ensure changes to production meet operational standard
• Collaborate with Information Security Operations Department to ensure that all the identified Core banking applications’ vulnerabilities are remediated appropriately
• Assist with routine application analysis, and evaluation on resource requirements necessary to maintain optimal service levels
• Fulfil service requests and perform routine maintenance and support activities
• Participate in testing and exercising of the bank’s business continuity management of critical products and services as it relates to core applications
• Assist in closure of all internal and external audit exceptions as it relates to all core applications
• Regularly monitor, track and ensure that recommended patches from OEMs are tested and deployed up to date for core banking applications
• Assist with the Planning, design and execution of agreed End of Month (EOM)/End of Half Year (EOHY)/End of Year (EOY)activities for Nigeria and subsidiaries
• Generate team’s daily monitoring report
• Collaborate and engage OEMs and vendors for regular review of escalation and resolution of issues logged/raised
• Ensure issues logged on the service management platform are promptly resolved and closed to avoid breeches
• Attend to users’ enquiries, requests and issues originating through telephone calls, emails and other approved workflows and documents (ITSR etc)
• Update the team’s SOP with new and modified processes and activities
• Ensure detailed documentation of manuals, job cards and other documents referenced in carrying out support activities

Job Requirements
Education:

• Minimum of a First Degree or its equivalent in any numerical discipline (Computer Science, Engineering, Mathematics, Statistics etc..)

Experience:

• Post NYSC