Analyst, Account Configuration at Flutterwave

The Role: 

• Flutterwave is looking for an Analyst, Account Configuration who will assist in setting up and configuring both enterprise and SMB merchants' accounts.
• Reporting to the Account Configuration Manager, you will play a key role in ensuring customer satisfaction and enhancing the customer experience.

Responsibilities include but are not limited to:

• Assist in configuring merchant accounts including (MCC review & MID creation) according to specifications
• Collaborate with other teams to understand and implement customer requirements
• Maintain accurate records of all account configuration activities
• Participate in team meetings and training to stay updated on product changes and developments
• Contribute to the improvement of account configuration processes
• Support the Account Configuration Manager in meeting team KPIs and objectives

Required competency and skillset to be a waver:

• Bachelor's degree in Business, IT, or a related field
• Minimum of 1-2 years of experience in an account support or customer service role, preferably in the payment industry
• Excellent attention to detail and problem-solving skills
• Strong communication and interpersonal skills
• Ability to work effectively in a fast-paced, dynamic environment