Airport Manager at Green Africa

Job Role
Budget:

• Elaborate and propose the budget for the Airport.
• Plan, authorise expenses within approved budget.
• Inform relevant services of non-forecasted increase of contracted and non-contracted services.

Management & Administration:

• Assist and inform the HQ procurement Manager in local contract negotiation. 
• Monitor local contractors as per approved SLAs.
• Attend Management meetings (Agency meetings or Airport Managers meeting). 
• Provide feedback on local difficulties.
• Participate in the implementation of global policies.
• Represent Green Africa’s interests in the local airline community through the AOC.
• Verify, code and approve all expenses generated.
• Supervise the production of all required statistics.
• Delegate all general queries and ensure prompt reply.
• Chair and animate a weekly Airport Services management meeting.
• Review of our performances and plan corrective actions.
• Establish new projects.
• Plan, organise with Human Resources advisor all staff recruitment.
• Initiate and conduct disciplinary actions
• Establish the roster for staff to cover the needs of our daily operation.
• Animate and promote Team building, empowerment of staff and support employee’s development.
• Authorise and compute leave days for all staff.

Customer Service:

• Direct and delegate all Customer Relations queries. Analyse and plan corrective measure to avoid re-occurrence.
• Promote and plan internal customer service initiatives.

Training:

• Plan internal training for all Airport personal.
• Outsource and select external training initiatives acceptable by Human Resources and Ground Operations HQ.

Operations:

• Elaborate contingency planning for irregular operations and direct, support the team during those.
• Partner with Commercial liaison during flight disruptions and IROPs
• Monitor daily operations to verify conformity.

Financial:

• Overheads Budget
• DOCs
• Excess baggage / penalty waivers.

Contacts:
External:

• Represent Q9 in the airline community. 
• Defend Q9’s interest with the Airport’s authority. 
• Monitor and negotiate with suppliers and contractors. 
• Respond to Customer queries 

Internal:

• Answer employee’s query and counselling of staff. 
• Interact with all GWG departments on issues arising within the department. 
• Discuss and propose possible amendments or new procedure within GWG to resolve these issues. 

Decision Making – Accountabilities:

• Hiring of new recruits and internal promotion within agreed budget. 
• Authorise and prioritise expenses within approved budget. Negotiate with local contractors. 
• Ensure that general company policies are adhered to. 
• Prevent fraud and protect company’s revenue. 
• Control all expenditures. 

Qualifications

• 5 years’ experience in a Management role within the airline industry. 
• People management skills. 
• Human Resources and local Conditions of Employment knowledge. 
• Ability to prioritize work. 
• Computer literate. 
• Ability to handle stressful situations. 

Commitment to Excellence:

• Our commitment to building a world-class airline with exceptional customer service and superior safety standards is a social responsibility that every new gTalent joining Green Africa must uphold when it comes to our Safety, Security, Culture, and 5- Point Promise to Customers.