Aggregator & Regional Manager at PayCare Ltd

Job Focus

• This role involves managing partnerships, onboarding agents, and expanding PayCare’s customer base within a designated region. You will develop and lead a team, monitor performance, and ensure high levels of agent engagement and customer service. Additionally, you will promote PayCare’s services, manage regional operations, and drive growth through local lead-generation efforts.

Job Duties and Responsibilities:

• Identify, recruit, and onboard local businesses and agents to represent and promote PayCare’s services.
• Build and maintain strong relationships with these partners to ensure their success in offering PayCare’s products to their networks.
• Provide training and ongoing support to agents to ensure they are well-equipped to promote PayCare’s offerings.
• Oversee daily operations within your region, ensuring processes run smoothly and that all agents and business partners adhere to company standards.
• Manage the performance of agents, providing guidance and support to achieve sales targets.
• Implement operational strategies to improve efficiency and service delivery.
• Drive business growth by expanding PayCare’s market presence through partnerships with local businesses and community organizations.
• Lead efforts to promote PayCare’s products, including business accounts, personal accounts, and advanced features like virtual Visa cards and NFC wallets.
• Actively seek new opportunities to generate leads and acquire customers within your region, focusing on rural and underserved markets.
• Develop and execute localized marketing strategies to raise awareness of PayCare’s services in your region.
• Leverage community events, local partnerships, and other outreach methods to promote PayCare’s brand and attract new customers.
• Monitor regional market trends and competitor activities to ensure PayCare remains competitive and relevant.
• Ensure customers and business partners in your region receive excellent support and service.
• Address and resolve customer or partner issues, ensuring high satisfaction and retention.
• Gather feedback from customers and agents to inform PayCare’s product development and improvement efforts.
• Track and analyze key performance indicators (KPIs) for your region, including sales targets, customer acquisition, agent performance, and customer satisfaction.
• Prepare regular reports on regional performance, providing insights and recommendations to senior managemen

Expected Outcomes:

• Agent Network Growth: Successfully onboard and manage a target number of agents each month, expanding PayCare’s reach in the region.

Target KPI: 20 new agents monthly.

• Sales and Customer Acquisition: Meet or exceed sales targets for new business and personal account acquisitions, contributing to PayCare’s regional growth.

Target KPI: 500 new accounts per month in your region.

• Customer Retention: Maintain high customer satisfaction and retention by ensuring top-quality service and support for agents, partners, and customers.

Target KPI: 90% customer satisfaction rate and 80% agent engagement rate.

• Regional Revenue Growth: Drive significant revenue growth within the region by promoting PayCare’s financial services and expanding the customer base.
• Target KPI: 15% regional revenue growth per quarter.

Required Knowledge:

• Strong understanding of regional management, business development, and the financial services industry.
• Knowledge of fintech products and their application in rural and underserved markets.
• Expertise in managing large agent networks and creating strategies for growth and engagement.
• Familiarity with marketing and promotional strategies for regional expansion.

Benefits Packages (Note No salary for this role)

Monetary Benefits

• Referral Bonuses Tired Incentives

• Receive rewards for referring other agents, aggregators, or successful clients.
• 3% Profit Allocation on the daily profits for the first 10 clients onboard.
• 4% Profit Allocation on the daily profits for 11–50 clients onboarded.
• 5% Profit Allocation on the daily profits for more than 51-100 clients onboard.
• 6% Profit Allocation on the daily profits for more than 100 clients onboarded.

Transaction Fee Discount Based on Clients Onboarded:

• 3% Discount on PayCare transaction fees for the first 10 clients onboarded
• 4% Discount on PayCare transaction fees for 11–50 clients onboarded.
• 5% Discount on PayCare transaction fees for 51–100 clients onboarded.
• 6% Discount on PayCare transaction fees for more than 100 clients onboarded.

Performance Packages

Performance Bonus:

• $100 for achieving 50 active business accounts and 25 active personal accounts in a month.
• $50 for achieving 25 active business accounts and 13 active personal accounts in a month.

Recognition:

• Aggregators of the Month Award with a $100 gift card or Cash and public acknowledgment.
• Aggregators of the Year Award with a $1000 gift card or cash and public acknowledgment.

Non-Monetary Benefits

Professional Development Opportunities

• Access to training on sales, communication, and fintech product knowledge to enhance your skills.
• Opportunities to enroll in certification courses and professional growth resources.

Recognition Programs

• Participate in "Agent of the Month" or "Top Aggregator" awards with public acknowledgment and small prizes (e.g., gift cards, gadgets).

Discounts on PayCare Products

• Enjoy exclusive discounts or free trials of PayCare’s premium features for personal use or referrals.

Support Infrastructure

• Receive marketing materials, branded merchandise, and promotional tools to help succeed in your role. You may receive a few of these according to your contribution (e.g. Kiosk, Umbrella, T-shirt, book, biro, Brochure, and smart tablet, Hardware POS machines, free software POS)

Career Growth Pathways

• Clear progression paths for top performers to transition into salaried roles, such as Account Manager or Business Development Manager.