AFR Operations Manager at DHL

Ref No: GL103783

Category: Operations

Job Description

• Currently we are looking for a OFR Operations Manager who will executes  General Ledger (GL) account management: Month end close processes; preparation of timely reports; preparation of monthly financial statements (Balance Sheet, Profit & Loss, VAT) reporting and other process. If yes, please read on.

Your Task

• Manages and drives performance of a team of Operations Specialists
• Processes, handles, distributes all required documents in the receiving area
• Ensures customer requirements are met and takes corrective actions in case of deviations from customer requirements
• Ensures documents are completed and updated in a timely and efficient manner and according to regulations and internal procedures
• Acts as subject matter expert for OFR Operations questions
• Interacts with Customer Service, Product, and Global Service Centers, if required
• Extensive knowledge of OFR Operations
• Fit for people management role (communication, motivation and interpersonal skills) Demonstrates strong communication capabilities Easily capable of making well informed decisions
• Organizes, splits and plans day-to-day work of Import/ Export Operations Specialists
• Supervises Transactional Operations in the receiving area (delivery arrangement, planning and follow-up of shipment in the receiving area)
• Arranges delivery
• Ensures handling of required Import documents according to regulations and internal procedures
• Follows-up shipment status in the Import area, identifies incidents and ensures resolution of incidents
• Supports Customer Service in the incident and exception management resolution
• Creates, builds and maintains excellent relationships with key suppliers
• Continuously monitors supplier performance and develops improvement plan when required
• Identifies training needs and opportunities to develop a highly skilled functional department
• Creates, builds and maintains relationships with other internal functions (e.g. Capacity
• Management, OCC, Sales, Customer Service) and acts as subject matter expert for ad hoc operational questions with regards to accounts which are being serviced
• Ensures that proper implementation of customer has been conducted before Operations is starting regular business service
• Interacts with Customer Service, Product, and Global Service Centers, if required
• Support in customer communications and  Shipment update
• Ensure Operations KPI are met

Requirements
Your profile should look like:

• Minimum of a University Degree, Strong analytical skills and good communication skills
• Relevant training in clearing, freight forwarding or logistics management
• Long-term experience and proven track record in the customs segment
• Fit for people management role
• Attend  KPI meetings along with sales.
• Ability to work under pressure
• Strong problem-solving mentality
• Extensive knowledge of OFR Import Operations
• Good administration skills
• Results driven and attention
• Proficient decision making skills and commercial experience/capabilities
• High degree of written, verbal and organizational skills
• Diligent attention to details
• Knowledge of the industry and stakeholders - shipping lines, CFS, transporters
• Deep knowledge of OFR imports and exports operations.

We Offer

• Unique international strong brand spirit of DHL
• Employer who respect employees and help manage your time at and away at work to achieve work/life balance
• Strong team with interaction with people from all over the world
• Flexible working hours  with possibility of occasionally working from home upon agreement
• Possible further career development
• Competitive salary.