Admissions and Communications Co-ordinator at Stella Maris High School

Summary

• We’re looking for someone who will be the voice and ears of our school on the phone, email, and WhatsApp.
• Your main responsibility will be to manage all incoming and outgoing communication from parents, prospective families, vendors, and the community—and most importantly, follow up!

Key Responsibilities

• Answer all incoming phone calls promptly and professionally.
• Return missed calls within the same day.
• Keep a daily Call and Inquiry Log to track every caller and inquiry.
• Monitor and manage all school WhatsApp messages.
• Respond to WhatsApp inquiries or direct them to the right department.
• Follow up on all incomplete inquiries—calls, WhatsApp messages, and emails.
• Track and follow up with all parents or prospects who requested forms, admission information, or school brochures.
• Follow up with individuals who started but did not complete inquiry forms or application forms.
• Ensure all email inquiries receive a timely response or follow-up.
• Escalate urgent or sensitive matters to the Head of School or relevant departments.

Requirements

• Interested candidates should possess an HND / Bachelor`s / Master`s Degree
• Previous experience in school administration, customer service, or front desk roles (preferred but not required).
• Excellent communication skills (spoken and written).
• Friendly, patient, and professional attitude at all times.
• Organized and able to track large volumes of inquiries.
• Familiar with phone etiquette, WhatsApp Business, and professional email communication.
• Good follow-up skills—nothing falls through the cracks!