Administrative Assistant at Jtechtrade

Key Responsibilities

• Manage and oversee the customer service team to ensure high-quality support and satisfaction.
• Assist in the development and implementation of customer service policies and procedures.
• Handle customer inquiries and complaints effectively and professionally.
• Coordinate administrative tasks such as scheduling meetings, managing correspondence, and maintaining office supplies.
• Support management in daily operations and contribute to strategic planning.
• Prepare reports and presentations as needed for management review.
• Maintain organized records and databases to ensure efficient workflow.

Qualifications

• Bachelor’s degree in Business Administration, Management, or a related field.
• A minimum of 2 years of experience in an administrative role with customer service management experience.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.

What We Offer

• A dynamic and innovative work environment.
• Opportunities for professional development and career advancement.
• The chance to be part of a team driving a financial revolution.