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  • Posted: Sep 16, 2020
    Deadline: Sep 22, 2020
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    Administrative Assistant

    THE POSITION

    The Administrative Assistant on the Reliance Family Clinics team will serve as a friendly face for a new clinic that strives to treat every patient as a VIP. The successful candidate will be friendly, engaging, helpful with strong communication skills. Ability to speak multiple relevant languages and background in sales will be a plus. Ideally, the candidate will be professional in dress and demeanour, comfortable using basic laptop and tablet technology and enthusiastic about providing fanatical customer service to our patients and enrollees. 

    You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

    KEY RESPONSIBILITIES:

    • Assist patients and providers with scheduling visits
    • Collect payments and advice patients regarding payment options
    • Deliver excellent, calm and friendly guidance and counselling to patients and HMO enrollees
    • Keep the reception area clean and organized
    • Register new patients and update existing patient demographics.
    • Collect detailed patient information including personal and financial information
    • Notify provider(s) of patients' arrival, and communicate any delays with patients
    • Respond to inquiries by patients, prospective patients, and visitors in a courteous manner
    • Keep medical office supplies adequately stocked.

    MUST HAVES:

    • Minimum Qualification of National Diploma (ND) in a related course
    • Demonstrated knowledge of basic clinical procedures
    • Demonstrated knowledge of office procedures.
    • Able to develop good customer relationships in order to achieve customer satisfaction
    • Able to adjust approach to meet changing demands, situations and personalities.
    • Well defined track record as an excellent communicator with people of all backgrounds
    • Ability to provide patient counselling (advice in multiple relevant languages is a plus)
    • Solution-oriented, strategic thinker
    • Friendly, enthusiastic, relationship builder and collaborator
    • Able to adapt to a fast-paced environment with a start-up mentality

    You’ll love this opportunity because…

    • you'll have a lot of independence in managing projects
    • we have a vibrant and active culture
    • co-workers are a close-knit, intelligent, and motivated team

    Method of Application

    This job has expired. Application is no longer allowed

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