Administrative Assistant at +Acuity Nigeria

THE POSITION

The Administrative Assistant on the Reliance Family Clinics team will serve as a friendly face for a new clinic that strives to treat every patient as a VIP. The successful candidate will be friendly, engaging, helpful with strong communication skills. Ability to speak multiple relevant languages and background in sales will be a plus. Ideally, the candidate will be professional in dress and demeanour, comfortable using basic laptop and tablet technology and enthusiastic about providing fanatical customer service to our patients and enrollees. 

You are a team player – able to work across different stakeholders, communicate expectations openly and clearly, and welcome constructive feedback.

KEY RESPONSIBILITIES:

• Assist patients and providers with scheduling visits
• Collect payments and advice patients regarding payment options
• Deliver excellent, calm and friendly guidance and counselling to patients and HMO enrollees
• Keep the reception area clean and organized
• Register new patients and update existing patient demographics.
• Collect detailed patient information including personal and financial information
• Notify provider(s) of patients' arrival, and communicate any delays with patients
• Respond to inquiries by patients, prospective patients, and visitors in a courteous manner
• Keep medical office supplies adequately stocked.

MUST HAVES:

• Minimum Qualification of National Diploma (ND) in a related course
• Demonstrated knowledge of basic clinical procedures
• Demonstrated knowledge of office procedures.
• Able to develop good customer relationships in order to achieve customer satisfaction
• Able to adjust approach to meet changing demands, situations and personalities.
• Well defined track record as an excellent communicator with people of all backgrounds
• Ability to provide patient counselling (advice in multiple relevant languages is a plus)
• Solution-oriented, strategic thinker
• Friendly, enthusiastic, relationship builder and collaborator
• Able to adapt to a fast-paced environment with a start-up mentality

You’ll love this opportunity because…

• you'll have a lot of independence in managing projects
• we have a vibrant and active culture
• co-workers are a close-knit, intelligent, and motivated team