Admin / Sales Officer at Terawork

Job Summary:

• As a sales officer for the brand, core of your responsibilities involves client engagement and shopping guide. You will be required to liaise with clients (retailers or independent) ensuring that all orders are processed and tracked correctly and efficiently. In addition, you will be responsible for general store management.

Responsibilities

• Provide samples, catalogs, and illustrations of the company's product line.
• Handle product inquiries of clients.
• Manage customer complaints and feedback channels; Take ownership of customer issues and follow through to solve problems while exercising sound judgment.
• Interface with customers on product-related issues; answer questions about order status, delivery schedules, billing inquiries, client policies, and promotions
• Manage product inventory, sales register and logistics processes. and competitive analysis.
• Serve as technical contact to existing and prospective customers; maintain routine customer contact by phone and email with active and potential customers.

Job Requirements:

• Experience in Sales/retail and knowledge of the fashion industry would be an added advantage.
• Must have excellent communication skills, including verbal, written, and presentation skills, including the ability to present to Senior Leadership.
• Skilled user of Microsoft Office suite of business software is required: Word, Excel, and PowerPoint
• Flexible work hours.
• Demonstrated customer service experience.

Qualification:

• HND (minimum qualification).
• 1-year experience (NYSC experience in a similar role would be considered).