Admin and Account Officer at Synapse Resource Center

Job Responsibilities
Admin Role:

• Understudy the Admin Leads as well as handle daily inquiries, queries, and complaints (calls, social media, email and text)
• Follow up on inquiries, analyze customer problems and resolve all issues.
• Document inquiries and ensure information is passed to the concerned persons for action.
• Co-ordinate with senior staff and escalate customer requirement and issues for resolution.
• Know our products/services inside and out for inquiries handling.
• Plan and coordinate administrative procedures and systems and devise ways to streamline processes
• Receive, dispatch and disseminate official correspondence.
• Ensure the availability of necessary supplies by identifying procurement needs of the Unit
• Ensure proper filling and documentation
• Keep abreast with all organizational changes and business developments.

Account Role:

• Understudy the Accounts department and their processes
• Maintain petty cash logs, receipts, and balances
• Post payments to appropriate accounts and maintain logs of daily receipts
• Manage billings and invoicing
• Enter all payments received from clients are entered into designated databases
• You will be required to cover for Admins and Account Officers when they go on leave.
• Perform other duties so assigned.

Requirements

• HND / B.SC qualification
• Minimum of 2 years work experience in administration, secretariat and accounts.

Required Skills:

• Good use of Microsoft Office Tools.
• Be hardworking, Diligent and possess Positive Energy
• Should be reliable and punctual
• Willingness to work flexible schedule
• Excellent Communicator; Attention to details
• Ability to work in a fast-paced environment.