Activation Officer at CARS45 Limited

JOB SUMMARY

The main responsibility of this role is to aid new dealers purchase their first car from Cars45 and building retention of these leads over a given period. This involves initiating contact with potential dealers and generating fresh leads for the dealer management department, with a focus on enabling successful sales of their first vehicle purchase. In addition, the role requires re-engaging dealers who have not made a purchase within a stated period, in order to boost sales.

To excel in this position, the ideal candidate should possess strong skills in verbal communication, logical reasoning, persuasion, and maintaining a coherent thought process. They should also have exceptional customer service abilities, coupled with a comprehensive understanding of our products, services, and company policies.

Overall, the emphasis is on effectively engaging customers, driving sales, and ensuring a smooth process for the dealers' initial vehicle purchase.

ESSENTIAL JOB FUNCTIONS

• Exceptional customer service skills, including interpersonal communication and rapport building
• In-depth knowledge of  vehicles types, vehicle market trends and demand
• Intuition to anticipate which cars will appeal to different customers
• Active listening to best determine a customer’s wants and needs
• Persuasiveness to convince customers to make a purchase and participation on the car auction platform
• Confidence to create a positive impression on customers
• Negotiation skills to offer deals that satisfy customers while ensuring profit for the business
• Organization and time management to handle many different customers, including past customers, at once
• Teamwork and collaboration skills to coordinate sales with the financing department and other members of the sales team
• A welcoming and friendly demeanour

Activation Officer Requirement 

• A degree from a tertiary institution ( University, Polytechnic, College etc)
• Proficient use of google office ( google docs, google sheet etc)
• 1-3 years experience in the automotive industry 
• A proven track record in motor vehicle sales would be advantageous.
• A professional appearance, friendly manner, and positive attitude.
• The ability to be competitive while maintaining the client's best interests.
• Excellent communication and interpersonal skills.
• Strong customer service and negotiation skills.
• A passion for sales and customer satisfaction.