Accounts Receivable and Collections Analyst at Myrtle Management Consultants

They seek to hire an experienced Accounts Receivable and Collections Analyst

The Accounts Receivable and Collections Analyst, you will be responsible for actively pursuing overdue accounts and ensuring the timely collection of outstanding invoices to improve our cash flow and minimize financial risk.

Job Description

• Oversee the accounts receivable process, ensuring timely and accurate invoicing, payment processing, and collections.
• Raise manual invoices as requested and manage/process credit note requests. Distribute invoices as applicable.
• Monitor the aging report and ensure debts are collected promptly.
• Follow up on overdue invoices with customers by email, phone, and any means of communication required. Escalate within the team (Maritime or Enterprise team and/or management) when appropriate. Issue overdue notices, stop credit, and final notices.
• Investigate and resolve payment discrepancies
• Process and systems improvements: identify and implement any opportunities in streamlining processes, improving documentation, accounting, and invoicing systems optimization together with relevant parties.
• Collaborate with various departments to ensure timely collection of payments and assess any risks attached.
• Work closely with the collection agency if necessary
• Handle escalated guest inquiries and disputes regarding invoices and payments in a professional and timely manner.  
• Develop and maintain positive relationships with stakeholders.
• Enforce credit policies and procedures and conduct credit checks on new and existing customers to assess creditworthiness.
• Prepare for and coordinate internal and external audits related to accounts receivable and revenue recognition.
• Address audit recommendations and implement corrective actions as needed.
• Create SOPs and contingency plans for any new procedure.
• Lead or participate in special projects and initiatives as assigned by senior management.
• Prepare ad-hoc reports and analyses as requested by senior management.
• Prepare and issue precise invoices promptly, ensuring all billing information is accurate.
•  Continuously monitor accounts receivable aging reports to identify high-risk accounts and prioritize collection efforts.
•  Analyze payment trends and customer creditworthiness to inform collection strategies and mitigate potential losses.
• Engage with customers to resolve payment disputes swiftly and efficiently, maintaining a firm but professional approach.
• Generate detailed reports on collection activities, outstanding debts, and recovery success rates for management review.
• Work closely with sales and finance teams to establish effective credit policies and streamline the collection process.

Knowledge Skills and Attitude

• Bachelor's Degree – Accounting, Economics, Business Administration or any related field
• A minimum of 5 years working experience in a similar role
• Bachelor’s degree in Finance, Accounting, or a related field preferred.
• Strong negotiation skills and a relentless approach to debt recovery.
• Proficient in Microsoft Excel and accounting software (e.g., QuickBooks, Zoho Books).
• Ability to handle difficult customers.
• Analytical and can work under pressure.
• Timely collection and recording of tax certificates.
•  Preparing collection/payment details.
• Alternate Cashier.
• Ability to propose solutions to all problems encountered
• Maintaining accounts receivable files & records.
• Performing bank reconciliations & monthly GL analysis.
• Taking up additional tasks that may be assigned to meet Departmental requirements.
• Excellent communication skills, both verbal and written, with the ability to influence and persuade.