Accountability Officer (Maternity Cover) at Premiere Urgence Internationale (PUI)

Location: Maiduguri, Borno
Contract Duration: 3 months only
Contract Start Date: ASAP

General Objective

• Under the direct supervision of the MEAL Manager, the Accountability Officer will be responsible for ensuring the complaints handling mechanism is in place across PUI projects.
• S/He will be responsible to fulfill requirements under the Humanitarian Accountability Partnership (HAP) standards especially in regards to information sharing, beneficiaries' participation, complaints and response mechanism and accountability in monitoring, evaluation, accountability and learning.
• S/he will ensure clear and transparent rules for raising and processing complaints are established and that complaints are recorded and addressed by relevant parts of PUI  within a reasonable time frame and will utilize the information received through the feedback channel to produce periodic reports and analysis that can strengthen programming and increase overall organizational accountability.

Role and Responsibilities
Implement the Accountability Activities

• Establish a complaints and feedback mechanism (CFM) based on the highest levels of integrity which beneficiaries will trust and ensures that they can make confidential complaints and be confident of the response processes
• Ensure that feedback is routinely recorded, reviewed and responded timely in line with feedback mechanism guidelines
• Ensure that CFM database is regularly updated
• Share the periodic CFM report with project teams and the MEAL department
• Conduct periodic field visit to ensure that accountability systems are in place and the necessary support is provided as needed
• Review accountability systems periodically and update any changes if deemed necessary in consultation with the MEAL Manager/ MEAL Coordinator
• Participate in internal and external meetings related to humanitarian accountability.

Capitalization / Institutional Knowledge Building:

• Lead in developing a responsive, functional and appropriate feed backing mechanism which can improve current project implementation and guide future programming
• Provide support to programme managers in reviewing information across projects, to ensure that feedback and complaints are taken into account in programme management decisions
• Identify and formulate accountability findings, lessons learned and recommendations to be integrated into planning and reporting efforts of PUI project activities.

Communication & Follow up:

• Inform communities regarding their right to be consulted, make complaints and provide feedback to PUI on its activities
• Communicate and disseminate complaints handling procedures, policies and tools to beneficiaries, project staff and other stakeholders

N.B: The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.

Priorities of the Department

• Mainstream Accountability into all stages of the project cycle
• Ensure improvements in project design by listening and responding to views of beneficiaries, stakeholders and partners
• Adhere to HAP standards especially in regards to information sharing, beneficiaries, participation, complaints and feedback mechanism and accountability in monitoring and evaluation.

Mandatory Requirements

• Language skills: Fluent in Hausa, Kanuri and English.
• Education degree: University Degree preferably in Statistics, Information Management, Management, Social Sciences or related fields
• Work experience: Minimum of two (2) years’ experience working with NGOs or government agencies in planning, monitoring and evaluation and implementation of accountability programming in humanitarian or development programs
• Knowledge and skills: Strong analytical and critical thinking skills and ability to work in a diverse team and manage complex and sensitive organizational relationships
• Computer skills: Competence in using information technology including experience with word-processing, spreadsheets and database software. Experience using SPSS, STATA or Epi Info is desirable.

Other:

• Ability to receive and handle confidential and sensitive information
• Proven interest and commitment to humanitarian and development principles and a demonstrable understanding of conflict/post conflict development contexts
• Strong motivation to help people in needs.

Assets
Transversals skills:

• Well organized and attention to details
• Reliable and rigorous
• Ability to analyze and suggest improvement
• Autonomy, neutrality, hard worker
• Able to manage stress and pressure.