Account Relationship Manager at British Council

Role Purpose

• To build relationships, identify needs and enhance opportunities with key accounts to meet business related targets.
• The role is also required proactively resolve issues, add value and ensure delivery on expectations.

Main Accountabilities

• The role holder will Carry out routine monitoring and standard reporting on commercial data involving sales, profitability and/or co-funding and sponsorship opportunities using an agreed set of corporate processes, techniques and report templates. 
• Ensures product/sector knowledge is up to date and forward thinking
• Provides account /country specific input into market intelligence activities, innovation and business development/marketing plan/targets.
• Value adds account extension, cross sell and retention
• Raises performance issues, why and how being resolved
• Monitors capacity and drives up/pull forward B2B2C sales to fill capacity
• Manages and delivers in year Account Plan
• Develops out of year Account Plan
• Links with B2B support from Operations team to set and review quality of delivery to support account relationship.
• Using standard procedures and templates, regularly records, analyses and reports on operational activity levels and performance data, to support senior managers in making timely and effective business decisions that respond to operational needs.

Role Specific Knowledg and Experience
The successful candidate will need to possess the following requirements:

• Relevant work experience in a Business Development Manager role
• Demonstrable experience to sustain and/or grow a product/service in line with strategic priorities for income and impact
• Experience collecting and analyzing client/stakeholder feedback
• Takes a pro-active approach to identifying ways in which service can be improved, and takes these forward 
• Essential Requirements: Role holder must have existing rights to live and work in the country the role is based.

Desirable:

• Degree in any subject or relevant qualification
• Business development experience in the E&E sector.