Account Manager at Turaco

About The Role

• The Account Manager is the steward of Turaco’s partnerships in Nigeria, responsible for nurturing relationships, driving growth within existing accounts, and ensuring every partner experiences exceptional value from our collaboration.
• This role is for someone who thrives on building trust, solving problems, and creating win-win outcomes.
• You will confidently sit across from a bank CEO to present performance insights and, the next day, train field officers in a rural branch with empathy and clarity.

Key Roles And Responsibilities
Partner Relationship Management:

• Build deep, trusted relationships with partners at all levels, from senior executives to branch and field staff.
• Serve as the primary liaison between Turaco and partners, ensuring smooth communication, transparency, and consistent engagement.
• Conduct regular check-ins, field visits, and partnership performance reviews to strengthen collaboration and ensure ongoing satisfaction.
• Understand each partner’s business model, customer base, and priorities, using insights to co-create solutions that drive value.
• Coordinate and execute successful partnership launches and ongoing product rollouts, ensuring alignment in cross-functional teams
• Identify opportunities to grow revenue within existing partnerships through product optimization, cross-sell, and upsell initiatives.
• Address and escalate partner challenges swiftly while ensuring timely resolution through collaboration with internal teams.

Operational Excellence:

• Ensure day-to-day operations with partners run seamlessly, from onboarding and reporting to invoicing and payments.
• Track and share monthly partner performance dashboards, including sign-ups, claims payments, and retention rates.
• Work closely with the Marketing, Customer Experience, and Operations teams to improve partner journeys and customer satisfaction.
• Maintain accurate account/partner documentation, SLAs, and communication records for effective account governance.
• Monitor service levels and ensure timely resolution of operational or claim-related issues impacting partners.

Market Intelligence and Collaboration:

• Keep the commercial division informed of competitor activity, emerging trends, and new opportunities within Nigeria’s financial inclusion and insurance sectors.
• Build strong working relationships with underwriters and local ecosystem players to support partnership delivery.
• Collaborate closely with Turaco’s country and Service Center teams to align Nigeria’s activities with the broader commercial strategy.
• Represent Turaco at relevant partner meetings, stakeholder forums, and industry events.

Knowledge, Skills, And Attributes

• Embody Turaco’s values: Push Boundaries, Work with Excellence, and Profound Respect for the Individual.
• Bachelor’s degree in Business, Economics, Finance, or a related field.
• 3–5 years of experience managing long-term B2B relationships, ideally in insurance, banking, fintech, or financial inclusion.
• Proven track record of growing existing partnerships and improving partner satisfaction.
• Exceptional interpersonal and communication skills, able to engage C-suite executives and frontline teams alike.
• Strong analytical and presentation ability, comfortable with data-driven storytelling.
• Highly collaborative, empathetic, and comfortable working across diverse teams and market environments.

You’re the Right Fit If You:

• Believe relationship building is both an art and a science, and you enjoy nurturing partnerships over time.
• Have managed complex B2B accounts with measurable growth and retention results.
• Can confidently brief a partner’s leadership on performance while inspiring field teams in the same breath.
• Thrive in structured yet fast-paced environments, balancing strategy with hands-on execution.
• Are mission-driven and passionate about expanding access to affordable insurance across Nigeria and Africa.